Strategic Planning Manager jobs in Indiana

The Planning team is part of Customer Operations within International Consumer Banking and provides workforce products, technologies, scheduling, forecasting and real time support for Chase UK Contact Centre Operations. 

As a Business Analysis & Reporting Manager – Planning Manager within the International Consumer – Service Operations Team, you will lead the Scheduling & Real-time teams. Your previous exposure to all Planning disciplines will be beneficial in shaping the future of these teams. You will focus on improving ways of working, stakeholder engagement, and quality outputs across all areas. This pivotal role, which is expanding in size and remit, reports directly to the Head of Planning.

Job responsibilities

• Manages day to day and oversights of the Scheduling team and the real-time team
• Drives performance management across all team member as we strive for excellence
• Owns and  is accountable of all outputs from Scheduling & Real-time
• Drives consistent and efficient ways of working across both teams
• Drives process efficiency across both teams
• Ensures all commination channels are open and daily/weekly/monthly meeting cadence is delivered with actions tracked and deadlines met.
• Faces off in to senior stakeholders on a daily basis to drive collaboration between Planning and the other areas of the business
• Owns and is accountable for all relevant systems and tools and optimisation there of 
• Escalates issues to the Head of function as and when required. in a timely manner

Required qualifications, capabilities and skills

• Previous experience/exposer to all planning disciplines i.e. Forecasting, Scheduling & Real-time
• Strong skills in Microsoft Office products (Excel, Work, PowerPoint etc.)
• Excellent written and verbal communication skills
• Excellent stakeholder management skills
• Excellent leaderships skills
• Ability to partner and work collaboratively with other teams across the business
• Demonstrated ability to influence people at a variety of levels 

Preferred qualifications, capabilities, and skills

• Financial Services Call/Contact Centre experience preferred
• Previous experience of using Aspect WFM software, Call routing systems and real-time monitoring tools 

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