Subrogation Supervisor supervises the activities of the department which processes subrogation claims, such as duplicate coverage, workers' compensation, and no-fault claims according to established standards and schedules. Develops and maintains efficient other party liability and coordination of benefits systems. Being a Subrogation Supervisor may be responsible for hiring, training, and firing staff. Requires a bachelor's degree. Additionally, Subrogation Supervisor typically reports to the head of a unit/department. The Subrogation Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Subrogation Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Summary of Position
The Supervisor provides leadership and direction to a team of Customer Service Representatives (CSR) by providing daily supervision, training, and work direction to staff. The Supervisor ensures Contract performance and customer satisfaction goals are met and inquiries and referrals are resolved timely and accurately. Further responsibilities including conducting ongoing training and evaluating individual performance of CSRs.
Essential Job Requirements
Required Experience
Required Education
Associate Degree or equivalent work experience in a related field is preferred