Surveillance Operator jobs in New York

Pay Range :

Minimum - Maximum

$ - $

Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls.

The actual salary offer will take into account a wide range of factors, including location.

The SHOW comes alive at MGM Resorts International!

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world?

At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB :

The Surveillance Operator contributes to an environment of collaboration in which Surveillance supports partner departments in providing outstanding service to all guests.

Providing both customers and employees with a fair, safe and secure gaming experience by creating accountability to company policies and procedures as well as appropriate laws and regulations.

THE DAY-TO-DAY :

• Operate various closed-circuit television (CCTV) technology to monitor and review casino activities, archive audio and video evidence and monitor the system for malfunctions.
• Proactively monitor all casino areas and personnel including, but not limited to, Table Games, Casino Cage, Soft Count, Slots and Poker to promote accountability with policies and procedures, identify suspicious activity, and deter fraud and theft.
• Proactively observe and review video then complete required documentation regarding specific incidents including but not limited to guest complaints, procedure errors, risk management issues, player evaluations, theft, and variances.
• Maintain and improve knowledge of game rules, company policies, procedures and threats in all areas which Surveillance is responsible for monitoring through training and professional development.
• Cooperate with the local Gaming Authority and coordinate with and / or assist other law enforcement agencies as necessary.

Testify in court as a representative for the company as necessary. Maintain strict confidentiality of Surveillance operations and any non-public information learned as an employee.

• Identify trends and abnormalities by reviewing data through various software applications and investigating anomalies.
• Collaborate with leadership to maximize guest experience.
• Perform other job-related duties as requested.

THE IDEAL CANDIDATE :

• A guest service professional with strong communication and customer service skills.
• Effectively communicates in English, in both written and oral forms.
• Possesses previous CCTV, Surveillance, and / or table games experience with detailed knowledge of hospitality operations.
• Possesses proficiency in basic math without the use of a calculator.
• Is able to distinguish colors.
• Possesses strong report writing skills.
• Possesses basic working knowledge of various computer technology and software to include Microsoft Office applications.

THE PERKS & BENEFITS :

• Wellness incentive programs to help you stay healthy physically and mentally.
• Free meals in our Employee Dining Room.
• Free parking onsite.
• Wellness benefits.
• Time off benefits.
• Retirement benefits.
• Companywide discounts on hotel, entertainment, shopping, and food & beverage.
• Exclusive discounts with our corporate partners on travel, electronics, online shopping, and beyond.
• Access to personal and professional development initiatives, networking opportunities, and community volunteer programs.

Are you ready to JOIN THE SHOW? Apply today!

Last updated : 2024-06-06