Switchboard Operator operates a switchboard or telephone console to route incoming calls and place outgoing calls. Answers incoming calls and basic questions, transfers calls to extensions, and responds to emergency situations as necessary. Being a Switchboard Operator monitors the phone system's efficiency and performs routine troubleshooting. Requires a high school diploma or its equivalent. Additionally, Switchboard Operator typically reports to a supervisor or manager. The Switchboard Operator may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. (Copyright 2024 Salary.com)
The PBX/Switchboard Operator Promotes Customer satisfaction through competent professional practices and prompt response. The operator ensures all incoming and outgoing phone calls are received and processed in an efficient and courteous manner. Ensures that directories on phone extensions administration and employee phone numbers, doctor phone numbers and beeping numbers are current and distributed to the relief switchboard location. Ensures lists are legible and organized in proper categories. Maintaining a high level of professionalism, working well with all hospital departments, patients, families of patients and physicians. Provides nonmedical information but maintains strict confidentiality of patient and hospital information. At all times ensures attention is given to accurate detail.
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