Systems Support Assistant, Sr. jobs in South Carolina

Job Description

The Senior Systems Engineer designs, maintains, and plans the evolution of the software products and provides education and consulting to customers. This position works independently and in collaboration with cross-functional teams, analyzes requirements, and ensures the reliability and performance of complex systems and networks. The Senior Systems Engineer provides technical leadership and support to team members to ensure software performs per design specifications to meet customer needs. Suggests, proposes, and implements solutions for improving processes or products for existing and new situations.

Required Education and Experience

Bachelor’s or Master’s degree in Engineering (computer, industrial, or mechanical preferred) or a related field or equivalent relevant experience. Minimum of 7 years of software development experience, 10 years preferred.

Essential Functions

• Reviews, analyzes, and translates customer and standards requirements into design of an engineering software product or enhancements to existing products; visualizes the evolution of the software functionality in the context of future functionality needs.
• Analyzes trade-offs in usability, performance, cost, and maintainability to recommend the best pragmatic solution.
• Performs gap analysis on requirements versus existing solutions and makes recommendations on how to close gaps, identifying tradeoffs and scope.
• Evaluates detailed test plans and use cases, including boundary conditions and adherence to standards, to ensure test requirements and coverage is met for the functionality defined in the functionality requirements specifications. Sets up test environments (e.g. installation of ISS software on MS Windows systems); identifies shortcomings in current test environments and ensures shortcomings are not present in other test environments. Reviews and provides feedback to teammates’ proposed solutions and tests.
• Analyzes input from other engineers and relevant external information for relevancy and impact; organizes and implements new was of improving efficiency, code quality, and maintainability.
• Evaluates source materials for customer user documentation as well as internal documentation for knowledge transfer to ensure accuracy, completeness, consistency, and quality.
• Evaluates requirements defined/inferred in engineering data standards and data modeling. Areas of focus include standards such as the ASD (Aerospace and Defense Industries Association of Europe), S Series, and SAE (Society of Automotive Engineers) specifications. The knowledge gained is used internal to ISS, but may be shared with the governing standards committees. Regularly makes recommendations for improvements in the software and/or standards supported by the software. May actively participate in industry/regulatory events.
• Assists frontline customer support and customers when technical expertise is required; provides training to customer support to reduce future support requirements on engineers. May interact directly with customers on specific customer issues. May perform software product or subject matter training.
• Interacts with customers or internal resources to understand and interpret customer requirements, recommends ways to satisfy functionality in existing product or proposes a solution not available in the current product, and provides cost estimates for desired solutions.
• Provides technical leadership to team or project leadership. Mentors others as needed. May serve as Team Lead on complex or multi-product teams.

Competencies

• Expert understanding of the systems requirements definition and standards being supported by software.
• Expertise in one or more areas.
• Excellent verbal and written communication skills with the ability to define, communicate, and document complex system requirements in support of the software development, both internally and externally.
• Excellent analytical and problem-solving skills.
• Eagerness to identify, evaluate, and adapt new technologies to address challenges across multiple areas.
• Ability to execute complex activities with impact at a project level, possibly with visibility external to the organization.
• Ability to conduct thorough research, evaluate costs/benefits, and make actionable recommendations.
• Ability to complete tasks independently.
• Ability to mentor others
• Ability to complete work of appropriate quality and with appropriate attention to detail in a timely manner.
• Effective time management and organizational skills while working on multiple projects or roles.
• Confidence working in MS Windows operating system.
• Comfortable working with MS Office applications (Word, Excel, PowerPoint).
• Expert understanding of engineering design and development fundamentals and principles.

Work Environment

This position operates in a professional office environment. This is a largely sedentary role that uses standard office equipment. This is a full-time position and falls under the exempt FSLA category. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m., although standard hours may vary upon manager approval with potential for a hybrid work schedule.

EEO Statement

Equal Employment Opportunity has been, and will continue to be, a fundamental principle at ISS, where employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, gender, age, national origin, disability, or any other protected characteristic as established by law.