Technical Communicator jobs in Florida
Technical Communicator manages dealer and manufacturer technical problems in an expedient and cost effective manner for the customer. Provides employees with technical information beyond their ability to readily locate. Being a Technical Communicator serves as a liaison between the manufacturer and employee on technical problems encountered by the dealership. Requires a high school diploma. Additionally, Technical Communicator typically reports to a supervisor or manager. The Technical Communicator works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Technical Communicator typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Recently Added Technical Communicator jobs
Technical Communicator - Heavy Equipment
- Ring Power Cat
-
Riverview, FL
FULL_TIME
-
Primary Job Role
Conducts all assigned work in a safe manner, adhering to all applicable safety, environmental and contamination control policies, procedures and regulations. Wears proper personal protective equipment.
Maintains communication between dealership and Caterpillar regarding all equipment technical issues. Advises upper management on product development issues arising from product problems identified through technical support activity.
Provides technical information for all technicians or customers needing assitance in solving technical issues. Monitor & distribute Caterpillar Product Support Program Information, new service information and Warranty Bulletin updates.
Approaches work in a positive manner, maintains conduct that is supportive of the work team and sets the standard for others to follow. Contributes to team efforts by accomplishing tasks on time while maintaining safety and quality expectations. Trains and/or mentors others in department. Assumes Supervisors position temporarily, as necessary.
Provides expert counsel to internal/external staff, customers and suppliers on technical and product issues. Utilizes the Dealer Solution Network for communication to resolve product issues with the OEM.
Attends training sessions and trains others as necessary. Guides and/or mentors others within the department in the performance of duties in a helpful and educational manner.
Performs Field/Shop Audits, Failure Analysis Investigations and provides accurate unbiased reports based on their results.
Completes special projects in a timely and accurate manner as assigned by management. Works in a neat and orderly fashion, constantly looking for ways of improving the methods of work, work area, and safety standards.
Performs other duties as assigned.
Essential Job Competencies
Safety fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace.
Job Specific Skills Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources. Demonstrates the effective application of the job specific knowledge, skills and ability required to resolve job related challenges in the workplace. Refer to job specific training requirements for the job identified in the LMS.
Coaching and Mentoring Inspires and empowers team members to excel, providing timely productive feedback and guidance to stretch beyond their comfort levels to achieve specific, measurable and challenging goals. Builds productive relationships with team members, conveying confidence and expressing genuine appreciation for team member contributions. Explains to team members the importance of the work they do.
Communication Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood. Uses feedback to verify effective and accurate communication has occurred. Ensures that others having a need to know are kept informed about developments, progress, problems and plans through consistent, effective communication. Avoids surprises.
Interpersonal Skill Anticipates, notices, and understands concerns of others, involving them in a process or decision to ensure their support. Develops and maintains positive relationships. Considerate and discreet in handling challenging, awkward or tense interpersonal situations, focusing on issues and interests instead of people or positions. Knows when to escalate critical issues when unsuccessful in gaining support.
Information Gathering Checks all appropriate sources in identifying the information needed for analysis and decision making. Uses skillful methods in obtaining high quality relevant information. Checks work to ensure accuracy and completeness. Compares observations or finished work to what is expected to find inconsistencies. Clearly documents sources, and organizes the information according to the research needs.
Takes Initiative Takes appropriate action to resolve issues without requiring direction. Seeks out others involved in a situation to learn their perspectives. Makes difficult decisions in a timely manner. Is willing to make decisions in difficult or ambiguous situations, when time is critical. Assertive in a group when it is necessary to facilitate change, overcome an impasse, face issues, or ensure that decisions are made.
Results Oriented Has a strong sense of urgency and commitment to achieve desired results in the face of obstacles and frustrations. Remains focused, does not get bogged down in unnecessary detail. Identifies and utilizes the most efficient methods to successfully achieve tasks on time despite unforeseen events. Driven, maintains a sense of urgency and adjusts schedules as needed to achieve without sacrificing quality of work.
Resource Management Manages resources through effective schedules and budgets for people, projects, equipment, and supplies. Plans so that the right resources are assigned to the right tasks. Assigns and manages assets in a manner that supports an organization's strategic goals. Effectively and efficiently allocates all human, financial, and material resources to meet business objectives.
In 1962, Ring Power Corporation became a full-line Caterpillar dealer in North Florida, and later expanded its authorized territory to include Central Florida.
Today, Ring Power Corporate headquarters in St. Augustine oversees the operations of 18 branch locations throughout the state of Florida, including large regional facilities in Tampa and Orlando and crane and forklift sales and service facilities in Pompano and Miami. Ring Power also has eight facilities outside of Florida - Rhode Island, New Jersey, the Carolinas, Georgia, Texas and California - to serve the needs of other specialized industries and customers.
Ring Power Corporation has become one of the largest Caterpillar dealers in the Southeastern United States through dedication to the mission of customer service. In order to preserve the "Customers First" reputation that Ring Power was built on, we continually train our employees and work closely with our customers to assure complete satisfaction, especially after the sale.
Currently, more than 2,000 employees at 26 locations throughout Florida and the United States work hard to provide the highest quality construction equipment, backed by responsive, professional service and support at every level.
Education And Experience
Formal Education - High School diploma or GED
Experience 7 or more years
Required / Credentials
Valid Drivers License
Completed all required Technical Communicator training
Well versed in Microsoft Office programs
Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers.
Not Required But Highly Desired Criteria
Educated in Applied Failure Analysis I
Educated in relevant specialized Caterpillar Product Certifications as required
Updating of Knowledge
Job requirements frequently change requiring re-training once or more per year.
Responsibility for Change, Innovation, Overall Improvement, and/or Effectiveness
Problem Solving Job requires complex problem solving skills in a dynamic environment. Independent research and analysis are routinely required to develop appropriate solutions. Awareness and intervention is expected to prevent problems from occurring.
Creativity Job requires creativity as part of carrying out daily activities. New approaches are encouraged.
Autonomy Job is not normally monitored, but overall objectives are clearly defined. Use of discretion in how the work is done, setting priorities and decision making is encouraged. More emphasis is placed on achieving the desired outcome, not on controlling the process.
Working Environment
Stress Load Constant exposure to these stresses (more than 80% of the time).
Workload Fluctuation Job frequently involves changes in priorities, complexity and/or quantity of work.
Work Schedule Work is typically performed during regular business hours with occasional requirements to work nights, holidays and weekends.
Organizational Impact
A person's performance in this job has significant immediate impact on expense, efficiencies or achievement of overall department and company objectives.
Supervisory Responsibility
Job has no subordinates / no supervisory responsibility (may work independently or as a member of a team)
Physical Demands
"NA" Not Applicable
"O" Occasionally - (up to 3 hours/day)
"F" Frequently - (3-6 hours/day)
"C" Constantly - (6-8 hours/day)
O Climbing
O Balancing
O Stooping
O Kneeling
O Crouching
O Crawling
O Reaching
F Standing
F Sitting
F Walking
O Feeling
O Fingering
O Grasping
O Repetitive Motion
F Talking
F Hearing
O Pushing - Up to 25 lbs.
O Pulling - Up to 25 lbs.
O Lifting - Up to 25 lbs.
O Pushing - 26-50 lbs
O Pulling - 26-50 lbs.
O Lifting - 26-50 lbs.
O Pushing - Over 50 lbs.
O Pulling - Over 50 lbs.
O Lifting - Over 50 lbs.
Environmental Conditions
"NA" Not Applicable
"O" Occasionally - (up to 3 hours/day)
"F" Frequently - (3-6 hours/day)
"C" Constantly - (6-8 hours/day)
F Inside conditions Protection from weather but not necessarily from temperature change.
O Outside environmental conditions No effective protection from weather.
O Extreme cold Temperatures below 32 degrees for periods of more than one hour.
O Extreme heat Temperatures above 100 degrees for periods of more than one hour.
O Noise sufficient noise to cause the worker to shout to be heard above the ambient noise level
O Vibration Exposure to oscillating movements of the extremities of whole body.
O Hazards Includes a variety of physical conditions (i.e. proximity to moving mechanical parts, electrical current, working in high places, exposure to heat and/or chemicals.
O Atmospheric conditions One or more of the following conditions that affect the respiratory system or the skin Fumes, odors, dust, mists, gases or poor ventilation.
O Oils There is air and/or skin exposure to oils and other cutting fluids.
O Air particulates / contaminants the worker is required to wear respirator.
RING POWER CORPORATION, INC. IS AN EQUAL OPPORTUNITY EMPLOYER - 5 Days Ago
Agriculture Technical Communicator Trainer
- Kelly Tractor Co.
-
Fort Myers, FL
FULL_TIME
- Job DescriptionKelly Tractor Cat - Agriculture Equipment Trainer AGCO TC / Training InstructorJob Purpose: Support dealership technicians by: Providing troubleshooting expertise, working with the manu...
- 24 Days Ago
Technical Business Analyst
- Ranger Technical Resources
-
Broward County, FL
FULL_TIME
- Technical Business Analyst #2347Position Summary:The world’s largest manufacturer of conveyorized car wash equipment and controls systems is seeking a Technical Business Analyst to join their dynamic ...
- 5 Days Ago
STUDENT SERVICES SPECIALIST FLAGLER TECHNICAL COLLEGE
- ADULT ED FLAGLER TECHNICAL COLLEGE
-
Bunnell, FL
FULL_TIME
- PLEASE CLICK HERE FOR THE JOB DESCRIPTION CLICK HERE FOR SALARY SCHEDULE LISTED UNDER PROFESSIONAL STEP (RANGE 0-10)
- 4 Days Ago
INSTRUCTOR-GED/ ESOL FLAGLER TECHNICAL COLLEGE
- ADULT ED FLAGLER TECHNICAL COLLEGE
-
Bunnell, FL
PART_TIME
- This is a Part Time "As Needed" position - Continued employment is contingent upon student enrollment.*No benefits are associated with this position.
- 7 Days Ago
Maintenance Planner
- Rise Technical
-
Jacksonville, FL
FULL_TIME
- Maintenance PlannerFernandina Beach, Florida$85,000 - $100,000 Bonus Relocation Package 3 weeks PTO 6% 401(k) Career Progression Training 80% Healthcare Coverage Stock Plan BenefitsExcellent opportuni...
- 2 Days Ago
Technical Communicator jobs at Popular Companies
Technical Communication Specialist
- Texas Health & Human Services Commission
-
Austin, TX
- The Technical Communication Specialist plans, develops, writes, edits, and coordinates submittal of documents required t...
- 6/11/2024 12:00:00 AM
Technical Communication Specialist
- Carestream Health
-
Rochester, NY
- Carestream Health Inc. Innovation that sparks imagination. Continue on to your next challenge with us. Carestream is a w...
- 6/11/2024 12:00:00 AM
Graphic Designer - Technical Communications
- Ledgent Technology
-
Portland, OR
- Role: Technical Communications Specialist - Graphic Desin Location: Fairview, OR (Hybrid opportunity following training)...
- 6/10/2024 12:00:00 AM
Technical Communication
- Intra Corporation
-
Westland, MI
- Job Description Job Description Position Summary Technical Communications is responsible for creating technical manuals,...
- 6/10/2024 12:00:00 AM
Technical Communication Specialist
- Metro State University
-
Saint Paul, MN
- Major job duties Collaborate with the C-PLAN team in the creation and expansion of professional development courses and ...
- 6/10/2024 12:00:00 AM
Technical Communicator II - Engine Division
- Warren CAT
-
Odessa, TX
- TEAM UP WITH US! The Technical Communicator II is responsible for providing internal and external customers with technic...
- 6/8/2024 12:00:00 AM
Technical Communicator II - Machine Division
- Warren Cat
-
San Angelo, TX
- TEAM UP WITH US! The Technical Communicator II is responsible for providing internal and external customers with technic...
- 6/7/2024 12:00:00 AM
Lead Scrum Master
- AT&T, Inc.
-
Middletown, NJ
- Join AT&T and reimagine the communications and technologies that connect the world. Our Consumer Technology experience t...
- 6/7/2024 12:00:00 AM
About Florida
Florida (/ˈflɒrɪdə/ (listen); Spanish for "land of flowers") is the southernmost contiguous state in the United States. The state is bordered to the west by the Gulf of Mexico, to the northwest by Alabama, to the north by Georgia, to the east by the Atlantic Ocean, and to the south by the Straits of Florida. Florida is the 22nd-most extensive (65,755 sq mi or 170,300 km2), the 3rd-most populous (21,312,211 inhabitants), and the 8th-most densely populated (384.3/sq mi or 148.4/km2) of the U.S. states. Jacksonville is the most populous municipality in the state and the largest city by area in th...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Communicator jobs
$71,807 to $91,229
Most Popular Cities in Florida for Technical Communicator Jobs
What does a Technical Communicator do?
Technical Communicator in Parkersburg, WV
They say “Technical writers are not seen as adding or contributing to meaning.
January 19, 2020
Technical Communicator in Elkhart, IN
CCISs draw from multiple sources for their information, requiring the technical communicator who works with them to think about multiple types of content and delivery.
January 31, 2020
Technical Communicator in Birmingham, AL
You need to learn where technical communication stands with respect to other industries; different types of business writing and documentation opportunities that exists out there; various career paths as an author and manager; various kinds of hi-tech and low-tech documents, etc.
February 10, 2020