Technical Communicator jobs in Georgia

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

• Research and interview business and technical subject matter experts (SMEs) to generate original product and solution-based/technical content for our clients.
• We are looking for a seasoned , experienced professional with a full understanding of authoring and publishing content. This job is a fully qualified, career-orientated journey level position.
• Collaborate with development team to create and streamline functionality and develop user-friendly educational content and reference material to illustrate how clients will benefit from the enhancement or solution.
• May test and validate complex products and services from the users perspective by accessing the online test application during the planning phase. Work through scenarios to anticipate what problems a typical user would face and determine what is applicable when developing procedures and solutions.
• Create, assimilate, and convey business and technical material and difficult concepts in a concise, effective manner and easily understood formats including tables, graphics, scenarios, bulleted lists, videos or animated graphics.
• Present draft business and technical educational content and reference material to users, gather input and suggestions for improvement. Research gaps with SMEs, and provide detailed business, technical and creative edit and solutions for final content.
• Provide persuasion through consultative-focused writing and interaction with users to explain how best practices and new enhancements will benefit them.
• May develop, simplify and customize complex interactive training content from source material including adding scenarios, assessments and workflows. Gather feedback and consult with users on how to best manager information and answers questions from users.
• Direct and manage complex multiple projects, resources and timelines. Report on the status of assignments.
• Provide input and writing of best practices, process, style guides and templates used globally.
• This is remote role for state of GA, Alabama , and Northern Florida only as training will be in office in Columbus, GA.
• Pay range for this role is between $32 to $34 per hour.

Minimum Qualifications

• High School Diploma or Equivalent
• Typically Minimum 4 Years Relevant Exp
• Writing and communications. Specifically, analyzing, defining, strategizing, structuring and managing content.

Preferred Qualifications

• Bachelor's Degree
• Technical Communications, Business, Liberal Arts or other related field.
• Typically Minimum 4 Years Relevant Exp
• Finance Industry.

• Skills / Knowledge - As a skilled specialist, completes tasks in resourceful and effective ways.
• Job Complexity - Works on assignments requiring considerable initiative. Understands implications of work and makes recommendations for solutions.
• Supervision - Proposes methods and procedures on new assignments. May be informal team leader.
• Project Management - Plan, organize, and manage multiple projects, resources and timelines simultaneously.
• Written Communication - Write clearly and succinctly in a variety of communication settings and styles. Can get message across with desired effect.
• Computer Skills - Perform standard, office computer tasks and use common software packages, including Microsoft Office and desktop publishing tool.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.