Technical Customer Support Manager jobs in Idaho

Inspiro’s US-based Customer Service champions create seamless interactions with consumers, equipped with local knowledge, advanced technological tools, and ongoing training. We always want confident, driven people, to join our internationally acclaimed team of global customer champions. We provide boundless opportunities for growth, so you can own your success! Don’t just dream of a great career path.

We’re born communicators, natural problem-solvers, and the face of the DISH brand. Our DISH Customer Experience Representatives are the most important people in the business. We’ve got communication down to an art and delighting customers down to a science.

Pay: $16.28 Hour with an additional $2 Attendance Incentive*

Location: 200 W Hanley Ave #13 Coeur d’Alene, Idaho 83815

Benefits Starting Day 1:

· June $500 Joining Bonus-$100 after 30 days, $200 after 60 days, $200 after 90 days. *

· Paid Training AND $2 Attendance Incentive for Agents who work over 72 hours of the 80 hours scheduled in a pay period; we pay bi-weekly on Fridays.

· Holiday Pay-Earn 6 paid Holidays. *

· 401K Enrollment-Employer Matched up to 3% match after one year.

· Access Perks-Save money with your employee discount program; Shops, restaurants, hotels, and more.

· PayActiv- Access earned wages on-demand and achieve financial wellness and freedom.

· $750 Referral Bonus-$200 after referrals 30 days, $200 after referrals 60 days, $350 after referrals 90 days. *

Benefits Available after 90 days:

· Hybrid 2 days a week at home, 3 days a week onsite: based on attendance, performance, and equipment availability.

· $25 Internet/Gas Stipend per month. *

· Childcare Reimbursement up to $250. *

· Progressive Paid Time Off 1 year = 120 hours, 2 years = 140 hours, 3 years = 160 hours, 4 years = 180 hours. Cash Out available after 1 year.

· “You Days” Earn 2 days each year One after 90 and 180.

· Health, Dental, Vision, Life, Accidental Death & Dismemberment, Short Term Disability, Telemedicine, Pet Insurance, Aflac, Healthcare Flexible Spending Account with Rollover. *

*Conditions apply to various benefit eligibility

Responsibilities:

· Establish long-term customer relationships by providing exceptional service and one-call resolution.

· Maintain strong knowledge of our DISH products, accurately respond to customers’ questions regarding billing, devices, product features, troubleshooting, and hardware operation.

· Provide product suggestions and sell our products and services to customers.

· Identify opportunities and provide feedback by assessing call trends and/or diagnostic improvements to provide a higher level of customer service, performance, and efficiency.

All candidates must have:

· High School diploma, GED, or equivalent experience.

· Over the age of 18.

· An awesome attitude with a customer-first mindset.

· A desire to work in a collaborative team environment.

Ideal candidates will have:

· Related customer service experience and/or training is a plus.

· Willingness to work flexible schedules. 40 hours per week with OT based on business needs that can fall anywhere within our hours of operation, 7 days a week-5:00 AM-9:00 PM.

· Ability to multitask and effectively problem solve. Speaking with customers while logging information, following different processes, and navigating customer tools.

#ExperinceInspiro by becoming part of #InspiroNation AND APPLY NOW!

Submit your Resume to CDATA@inspiro.com

Job Type: Full-time

Pay: From $18.28 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 4x10
• 5x8
• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Ability to Commute:

• Coeur d'Alene, ID 83815 (Required)

Ability to Relocate:

• Coeur d'Alene, ID 83815: Relocate before starting work (Required)

Work Location: In person