Technical Customer Support Manager jobs in Maryland
The IT Service Desk Manager ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Manages the staff and operations of an organization's technical help desk. Being an IT Service Desk Manager identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. In addition, IT Service Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The IT Service Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Working as an IT Service Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Technical Customer Support Manager jobs
- Addison Group
-
Gaithersburg, MD
FULL_TIME
-
Position: Client Technical Support Specialist
Location: Gaithersburg, MD - 3 days onsite
Are you looking for a growth opportunity for a reputable company with a positive work environment? Our client is looking for a Client Technical Support Specialist to join their team. Please contact us today to discuss this opportunity!
Job Qualifications:
- Ensure positive client experience through high quality service and communication
- Capture, update and maintain client contact information
- Respond to front-line client issues through research (ex. email research, KB, and peer assistance)
- Documentation of work flows and processes
- Provide client training as needed
- Trouble shoot and provide recommendations on design and categorization of tickets within HappyFox. Productize the organizational response and best practices.
- Document and update involved parties on incident status through service desk management system and all means of communications available
- Identify, diagnose and escalate situations requiring urgent attention
- Drive fix and provide an accurate resolution
- Manage files, databases and execute reports
- Provide support to internal teams
- Monitor file transfers
- Rotational on – call support outside of standard business hours
- Engage in continuous performance evaluation and training projects
Position Type and Work Schedule
This is a full-time position. Days and hours of work are Monday through Friday, with a schedule to be provided by your manager. This position regularly requires long hours and frequent weekend work.
Education and Experience
- Associate’s degree or equivalent business experience
- Two years of technical help desk support experience
- Relevant experience in the financial, banking or ACH payment processing industry is strongly preferred
- Strong reconciliation skills
- Demonstrated success in managing client needs and expectations
- Highly organized with experience in the documentation of work flows and process
- Proficient knowledge of Windows Operating Systems and Microsoft Office products
- Ability to read, develop or learn SQL query statements along with familiarity with XML and JSON file formats would be a plus
- 9 Days Ago
- Data Direct Networks
-
Columbia, MD
OTHER
- Overview DDN Storage is seeking great candidates to join our dynamic team of passionate customer-enabling technologists! This is an incredible opportunity to be part of a company that has been at the ...
- 1 Month Ago
- Defense Acquisition Support Services LLC
-
Aberdeen, MD
FULL_TIME
- SummaryDAS Services is seeking an experienced Technical Writer to join our team.ResponsibilitiesThe Technical Writer works with Engineers, Analysts, and SMEs to collect and organize information requir...
- 7 Days Ago
- JOOLA
-
Rockville, MD
FULL_TIME
- JOOLA is looking for an experienced Customer Support Manager with a passion for growth and interest in pickleball and table tennis! JOOLA was first established in 1952 and built a global reputation as...
- 9 Days Ago
- Wonder Works Construction Corp.
-
Rockville, MD
FULL_TIME
- Company DescriptionWonder Works is one of the most respected Development and Construction firms in the Tri-State area that have earned its reputation by building with integrity and quality since 1987....
- 1 Day Ago
- Oracle
-
Columbia, MD
FULL_TIME
- Customer Service Analyst/Technical Support – Hospitality Industry Location: On-site position based in Columbia, MD It is a full-time job requiring availability 24 hours a day, including weekends and h...
- 2 Days Ago
Technical Customer Support Manager jobs at Popular Companies
- Roper Whitney
-
Rockford, IL
- $500 sign on bonus available. PURPOSE/FUNCTION/SUMMARY As a Customer Technical Support professional at Roper Whitney LLC...
- 6/10/2024 12:00:00 AM
- Addison Group
-
Gaithersburg, MD
- Position: Client Technical Support Specialist Location: Gaithersburg, MD - 3 days onsite Are you looking for a growth op...
- 6/10/2024 12:00:00 AM
- Cast & Crew Entertainment Services, LLC
-
Atlanta, GA
- **Technical Customer Support** at Cast & Crew Entertainment Services, LLC Atlanta, Georgia **About Cast & Crew**We enabl...
- 6/10/2024 12:00:00 AM
- Y Combinator
-
San Francisco, CA
- **Technical Customer Support** **$50 - $80** **Location** San Francisco, CA, USA / Remote **Job Type** Full-time **Exper...
- 6/9/2024 12:00:00 AM
- MoeGo
-
- Our Mission: The technology in the $130-billion pet industry is antiquated, and it has caused significant friction for t...
- 6/7/2024 12:00:00 AM
- ZYBRA
-
Fort Lauderdale, FL
- Company Description Zybra is a leading provider of state-of-the-art automated bike rental systems based in Fort Lauderda...
- 6/7/2024 12:00:00 AM
- Azena
-
Walnut Creek, CA
- Job Description Job Description JOB OBJECTIVES: The Technical Customer Support Manager will be responsible for managing ...
- 6/7/2024 12:00:00 AM
- Wellspring Wireless Inc
-
Bensalem, PA
- Job Description Job Description H2O Degree is a Bensalem, PA manufacturer of wireless electronic water meters and energy...
- 6/7/2024 12:00:00 AM