Technical Customer Support Manager jobs in Montana

The IT Service Desk Manager ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Manages the staff and operations of an organization's technical help desk. Being an IT Service Desk Manager identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. In addition, IT Service Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The IT Service Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Working as an IT Service Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Program Manager
  • Solvere Technical Group, LLC
  • Kalispell, MT FULL_TIME
  • The Program Manager shall institute and maintain an effective, efficient, and responsive management organization that shall provide administrative support for all tasks under this task order. Additionally, the Program Manager shall oversee all contracted personnel and subcontracted resources used in the performance of this contract. The Program Manager will be responsible for ensuring that all work activities are performed in a timely and cost-effective manner while maintaining the highest quality of performance

    DUTIES AND RESPONSIBILITIES

    • Shall be responsible for the effective management and administration of all efforts performed under the task order.
    • Will be responsible for program control and management for this effort. The task shall include:
      • Manage its personnel and staffing (including development, training, maintenance of staff clearance and evaluation);
      • Will allocate and schedule the task order resources; and
      • Coordinate and communicate with Government management and technical resources.

      REQUIRED EXPERIENCE, KNOWLEDGE, SKILLS, ABILITIES, COMPETENCIES:

      • Five years of experience in the industry or related discipline; possesses specific knowledge or skillset in TSA Screening relevant to client and project requirements.
      • Main point of contact with client/stakeholders; Main point of contact for contractual items; Responsible for successful delivery of contract; Expertise in Microsoft Office Suite
      • High interaction with stakeholders;
      • Responsible for completion of deliverables
      • Expertise in Microsoft Office Suite
      • Effective written skills, verbal communications, and positive interpersonal skills
      • Understands client environment and assists project management in addressing client challenges or

      CERTIFICATIONS OR TRAINING REQUIRED:

      • Fully vetted by TSA
      • PMP preferred but not required

      SECURITY CLEARANCE:

      • Secret

      EDUCATION:

      • Bachelors degree desired, not required

      BENEFITS

      • Solvere offers a comprehensive and generous benefits package. The Solvere benefits package includes medical, dental, and vision insurance for the employee and/or families. Solvere also includes basic life insurance plus short- and long-term disability for the employee. Employees may elect to enroll in our company’s 401k plan. Employees will also accrue paid time off and holidays. Additional voluntary options include supplemental insurance plans.

      About the Company Visit: www.solveretechnical.com

      Solvere Technical Group is committed to hiring and retaining a diverse workforce. Solvere is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

  • 5 Days Ago

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Program Manager
  • Solvere Technical Group
  • Billings, MT FULL_TIME
  • Program Manager Work LocationMontana Code1507-20231214 ClearanceSecret StatusFull Time The Program Manager shall institute and maintain an effective, efficient, and responsive management organization ...
  • 7 Days Ago

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Technical Support Agent
  • Montana Internet
  • Helena, MT FULL_TIME
  • Technical Support Agent Love technology? Come learn with us! Montana Internet is seeking a Technical Support Agent to provide support while delivering next-level customer service. Our Technical Suppor...
  • 1 Month Ago

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Technical Support Officer
  • Shift4 Europe (formerly Finaro)
  • Malta, MT FULL_TIME
  • The Shift4 Technical Support Centre is responsible for monitoring our payments processing systems, to ensure our company mission of uptime all the time is achieved. We also deliver 24/7/365 technical ...
  • 12 Days Ago

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ATM Technical Support Specialist
  • 442 Payment Alliance International, Inc
  • Billings, MT FULL_TIME
  • PAI offers ATM portfolio management services second to none. Our mission is to make the management of ATMs easy and efficient, and by extension, the access to cash for consumers reliable and within an...
  • 25 Days Ago

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Senior Program Manager
  • Solvere Technical Group
  • Kalispell, MT FULL_TIME
  • The Program Manager shall institute and maintain an effective, efficient, and responsive management organization that shall provide administrative support for all tasks under this task order. Addition...
  • 20 Days Ago

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Customer Technical Support
  • Roper Whitney
  • Rockford, IL
  • $500 sign on bonus available. PURPOSE/FUNCTION/SUMMARY As a Customer Technical Support professional at Roper Whitney LLC...
  • 6/10/2024 12:00:00 AM

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Customer Technical Support
  • Addison Group
  • Gaithersburg, MD
  • Position: Client Technical Support Specialist Location: Gaithersburg, MD - 3 days onsite Are you looking for a growth op...
  • 6/10/2024 12:00:00 AM

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Technical Customer Support
  • Cast & Crew Entertainment Services, LLC
  • Atlanta, GA
  • **Technical Customer Support** at Cast & Crew Entertainment Services, LLC Atlanta, Georgia **About Cast & Crew**We enabl...
  • 6/10/2024 12:00:00 AM

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Technical Customer Support
  • Y Combinator
  • San Francisco, CA
  • **Technical Customer Support** **$50 - $80** **Location** San Francisco, CA, USA / Remote **Job Type** Full-time **Exper...
  • 6/9/2024 12:00:00 AM

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Technical Customer Support
  • MoeGo
  • Our Mission: The technology in the $130-billion pet industry is antiquated, and it has caused significant friction for t...
  • 6/7/2024 12:00:00 AM

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Customer Technical Support
  • ZYBRA
  • Fort Lauderdale, FL
  • Company Description Zybra is a leading provider of state-of-the-art automated bike rental systems based in Fort Lauderda...
  • 6/7/2024 12:00:00 AM

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Technical Customer Support Manager
  • Azena
  • Walnut Creek, CA
  • Job Description Job Description JOB OBJECTIVES: The Technical Customer Support Manager will be responsible for managing ...
  • 6/7/2024 12:00:00 AM

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Plumbing Technical Customer Support Manager
  • Wellspring Wireless Inc
  • Bensalem, PA
  • Job Description Job Description H2O Degree is a Bensalem, PA manufacturer of wireless electronic water meters and energy...
  • 6/7/2024 12:00:00 AM

Montana (/mɒnˈtænə/ (listen)) is a landlocked state in the Northwestern United States. Montana has several nicknames, although none are official, including "Big Sky Country" and "The Treasure State", and slogans that include "Land of the Shining Mountains" and more recently "The Last Best Place". Montana is the 4th largest in area, the 8th least populous, and the 3rd least densely populated of the 50 U.S. states. The western half of Montana contains numerous mountain ranges. Smaller island ranges are found throughout the state. In all, 77 named ranges are part of the Rocky Mountains. The easte...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Customer Support Manager jobs
$99,523 to $131,295