Technical Customer Support Manager jobs in Rhode Island

We are searching for a Technical Support Manager to join our growing Sales Team!

Now is the time to move forward and make an impact!

As a Technical Support Manager, you will be responsible for developing, managing and identifying market segment focused strategies and programs. In this role you will implement customer programs through their technical expertise to meet organizational objectives, increase market share and profitability of products and services.

How will you impact our organization on a daily basis?

• Develop and manage market segment strategies, programs and contacts.
• Act as technical consultant to ensure market segment programs, organizational marketing, field marketing and sales activities coincide.
• Gather customer requirements and provide customized technical support or solutions.
• Develop quotes or bids for customized or non-standard products or services.
• Evaluate the customer’s existing systems to ensure successful integration of the Company’s products.
• Prepare complex sales support documents such as proposals, contracts or service-level agreements.
• Analyze market segment programs and increase effectiveness.
• Identify new product opportunities using existing company technologies alone or in combination.
• Evaluate competitive situations and recommend appropriate tactics.
• Conduct market research to identify opportunities for increased market segment partnerships and sales results.
• Work with Sales team to develop customer-focused programs and materials to increase “sell-through” and ROI. Target customers to provide forecasting and program development budget.
• Introduce, demonstrate and promote current and new products, services and techniques.
• Conduct product training programs for internal staff and customers as necessary.

Required Skills and Qualifications:

• Bachelor’s Degree in Composites Engineering or related field.
• Minimum of 2 years in Advanced Composites Manufacturing and 2 years of experience with Closed Mold Manufacturing or related is required.
• Ability to travel domestically up to 50%

Preferred Skills & Qualifications:

• Proven track record of sales success and/or technical skills preferred for this position.
• Diverse knowledge in composite materials including resin systems, fiber reinforcement, enhanced bonding technologies, composite materials manufacture, composite processing methods and composite end-use areas a plus.

• CULTURE: This is a great place to work! We are deeply committed to cultivating an environment of Respect, Teamwork, and Communication.
• INTEGRITY: The foundation of all strong relationships is TRUST. We strive to act with integrity and honesty in all interactions with our customers, suppliers, and Team Members to build meaningful relationships!
• CONTINUOUS IMPROVEMENT AND INNOVATION: To remain successful, we must continuously improve and innovate. At Composites One, we value collaboration, and sharing ideas so that we can grow and drive continuous improvement and innovation together.

Join us in creating a brighter future for the customers we serve!

About Us:

Commitment to Diversity, Equity, and Inclusion
At Composites One, all qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, veteran status, disability, or other protected classification as defined by applicable law and regulation.

ADA Accommodations
Accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please contact the ADA Coordinator by email at ADACoordinator@compositesone.com.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)