The IT Service Desk Manager ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Manages the staff and operations of an organization's technical help desk. Being an IT Service Desk Manager identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. In addition, IT Service Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The IT Service Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Working as an IT Service Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
We have experienced unprecedented growth over the few months, and we plan to continue with this upward trend with the help of our unmatched Customer Support team. We provide an environment full of innovation, creativity, and new challenges where our Customer Support Representatives can thrive and see their professional career skyrocket.
We are seeking an insightful individual for a new Customer Support Representative role that serves as the single point of contact for our various clients. As a Customer Support Representative, you will assist in the development and execution of customer service and sales strategies to enhance our client’s brand to expand their services throughout the primary area. You will report directly to the Senior Managers and will be responsible for delivering superior customer service to increase the new customer acquisition for our clients.
Customer Support Representative Responsibilities:
Customer Support Representative Requirements:
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
Benefits:
Weekly day range:
Work setting:
Work Location: In person