Technical Customer Support Supervisor jobs in New Jersey
Recently Added Technical Customer Support Supervisor jobs
Technical Customer Support Supervisor
- UVeye
-
Teaneck, NJ
FULL_TIME
-
At UVeye, we're on a mission to redefine vehicle safety and reliability on a global scale. Founded in 2016, we have pioneered the world's first fully automated suite of vehicle inspection systems. At the heart of this innovation lies our advanced AI-centric technology, representing the pinnacle of computer vision, machine learning, and generative AI within the automotive sector.
With over $200M in funding and strategic partnerships with industry giants such as Amazon, General Motors, Volvo, and CarMax, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, security checkpoints, and more.
Our growing global team of over 200 employees is committed to creating a workplace that celebrates diversity, encourages teamwork, and strives for excellence.
We are looking for a Technical Support Supervisor to join the US team in Teaneck, New Jersey. This role is part of the Customer and Dealership Relations department and will focus on leading a team of 7 technical software and hardware support engineers.
A day in the life and how you'll make an impact:- Training and leading a team of Technical Tier 2 Engineers and HW Support Engineers
- Work closely with cross-functional teams to understand business requirements
- Manage the team's workload and prioritize tasks
- Mentor and support team members, fostering a positive and collaborative work environment
- Analyze software and hardware needs for the organization
- Own, manage and optimize the support ticketing system
- Lead department logistics for shipments, travel and coordinations
- Oversees and facilitates the replacement of hardware for systems
- Identifies and recommends upgrades and changes to hardware and software, maintaining efficient and effective operations in the organization
- Facilitates and oversees the technical support and helpdesk roles, ensuring effective and helpful support is provided to end users
- Maintains knowledge of trends and developments in information technology, alerting senior staff of the effects widespread software and hardware revisions, changes, and discontinuation will have on the organizations systems and operations
- Facilitates SW and HW testing needs for R&D
- Ensures IS-related projects and tasks are completed within specifications, on time, and within budget
- Owns system’s reliability
- Performs other duties as assigned
- Minimum 3 years of managerial experience
- General HW/SW background with familiarity with Linux, electrical, Networking, sensors etc.
- Extensive experience and familiarity with support ticketing systems (Zendesk/Freshdesk/Kustomer etc.)
- Strong written and verbal communication skills
- A methodical approach to tasks with extreme attention to detail
- Problem-solving skills with the ability to think outside of the box
- Ability to travel to customer sites 1-2 days a week
- Certification in Linux.
- Bachelor’s degree in a technical field.
- Experience with startup companies.
- Competitive Medical, Dental, Vision.
- Company 401k Match.
- 20 PTO days, Company paid holidays.
- Career growth as we scale across the US.
UVeye is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Why UVeye:
Pioneer Advanced Solutions: Harness cutting-edge technologies in AI, machine learning, and computer vision to revolutionize vehicle inspections.
Drive Global Impact: Your innovations will play a crucial role in enhancing automotive safety and reliability, impacting lives and businesses on an international scale.
Career Growth Opportunities: Participate in a journey of rapid development, surrounded by groundbreaking advancements and strategic industry partnerships. - 4 Days Ago
Supervisor, Technical Support
- Antylia Scientific
-
Metuchen, NJ
FULL_TIME
- Job Title: Supervisor, Technical Support Reports To: Manager, Customer ExperiencePosition Location: Raleigh, North Charleston, Metuchen, Franklin, BuffaloFLSA Status (Exempt/Non-Exempt): ExemptFLSA St...
- 5 Days Ago
Customer Technical Support Engineer - (P)
- Siemens Energy
-
Hamilton, NJ
FULL_TIME
- A Snapshot of Your DayCustomer Technical Support is a fast- paced customer-centric world. You spend your day helping others, answering their questions, evaluating their technical issues and providing ...
- 8 Days Ago
Supervisor
- Synerfac Technical Staffing
-
Bridgeton, NJ
FULL_TIME
- Process Supervisor - 2nd ShiftThis Process Supervisor will be responsible for supervising processing hourly employees (Batchers, Assistant Batchers, Relief Batchers, and Press Operators). Responsibili...
- 4 Days Ago
Technical Tier 2 Customer Support Engineer
- UVeye
-
Teaneck, NJ
FULL_TIME
- At UVeye, we're on a mission to redefine vehicle safety and reliability on a global scale. Founded in 2016, we have pioneered the world's first fully automated suite of vehicle inspection systems. At ...
- 4 Days Ago
Clinical Services Customer/Technical Support Associate
- Canfield Scientific
-
Parsippany, NJ
FULL_TIME
- We are looking for a Clinical Services Customer/Technical Support Associate for custom medical photography computer systems used in clinical studies. The ideal candidate is one who works efficiently o...
- 5 Days Ago
Technical Customer Support Supervisor jobs at Popular Companies
Technical Support Specialist
- Kaseya
-
Orlando, FL
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Technical Support Consultant
- Kaseya Careers
-
Columbia, SC
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Technical Support Supervisor
- Koch Industries
-
Atlanta, GA
- Your Job The Technical Support Supervisor will have strong people leading skills and a desire to contribute to and impro...
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Technical Support Engineer
- Kaseya
-
Orlando, FL
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- 6/8/2024 12:00:00 AM
Technical Support Executive
- Kaseya
-
Orlando, FL
- ABOUT KASEYA: Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed...
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Desktop Support Technician
- Hiring Now!
-
South San Francisco, CA
- Work is Sweet!'Quality without Compromise' is not just a motto at See's Candies. It is the most important ingredient in ...
- 6/8/2024 12:00:00 AM
Technical Support Analyst
- Kaseya
-
Columbia, SC
- ABOUT KASEYA: Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed...
- 6/8/2024 12:00:00 AM
Technical Support Supervisor
- Symbotic
-
Remote, OR
- Who we are With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through t...
- 4/30/2024 12:00:00 AM
About New Jersey
New Jersey is bordered on the north and northeast by New York (parts of which are across the Hudson River, Upper New York Bay, the Kill Van Kull, Newark Bay, and the Arthur Kill); on the east by the Atlantic Ocean; on the southwest by Delaware across Delaware Bay; and on the west by Pennsylvania across the Delaware River.
New Jersey is often broadly divided into three geographic regions: North Jersey, Central Jersey, and South Jersey. Some New Jersey residents do not consider Central Jersey a region in its own right, but others believe it is a separate geographic and cultural area from the Nor...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Customer Support Supervisor jobs
$91,094 to $121,921