Technical Sales Support Specialist jobs in Missouri

Do you dream of a job that allows you to develop your full potential? Would you like to join a dynamic and passionate team? Umano Medical is waiting for you.

As a member of our technical support team, you will not only provide exceptional customer service but also engage in hands-on mechanical repairs. Embrace the challenge and make a real impact by ensuring our products meet the highest standards of performance and reliability.

Responsibilities include

• Take and manage service calls and ensure timely response and resolution of customer issues
• Perform repairs or preventive maintenance on our products at various client locations
• Participate in training service technicians, and when required, technical staff in hospitals
• Handle customer service requests, including complaints (processes, tools, and documentation)
• Process orders received for parts or service for Umano Medical products
• Ensure follow-up with the customer from request intake to completed repair, ensuring customer satisfaction
• Maintain documentation of all service cases or service requests
• Ensure timely communication of all relevant problems and information received from customers regarding products to the engineering department
• Collaborate with other departments on various projects (related to after-sales service)
• Assist in the implementation, update, and adherence to various instructions and procedures
• Support the customer relations manager in planning the work of technicians and service clerks
• Provide technical support to technicians, service clerks, and subcontractors.
• Monitor and analyze parts inventory
• Perform any other related tasks

Life at Umano Medical

Enjoy a dynamic work in which fun, trust and teamwork are a priority. Be part of a culture focused on everyone's strengths and talents, all while advancing your career within the organization according to your interests.

• Hybrid remote work (according to departmental needs)
• Employer-contributed retirement savings
• Plan Group insurance
• Training and individual development program focused on your strengths
• Access to an Umano Buddy and integration coach upon arrival

Requirements

• DEC or Bachelor's degree in a related field or any combination of experience and training related to the job
• Problem solving skills
• Ability to read blueprints
• Experience in customer service or after-sales service
• Experience in product repair and technical support
• Knowledge of Office suite and Outlook
• Availability to travel

Join a committed and enthusiastic team within a growing company. People are truly first and foremost here, and you'll feel it from day one. Come and experience something that goes far beyond medical equipment!

Job Type: Full-time

Pay: $55,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In person