Technical Support Analyst jobs in Connecticut
Recently Added Technical Support Analyst jobs
Technical Support Analyst
- FLEETCOR
-
Meriden, CT
FULL_TIME
-
Your role
What You'll Be Doing
About the role:
We have an exciting opportunity for a Technical Support Analyst to join our epyx business based in Meriden. In this role you will be the first point of contact for users having IT issues. You will log the call, perform basic troubleshooting, fix the problem when possible, or escalate tickets to other technicians.
You will handle service requests related to business technology including desktop and laptop workstations and peripherals, printers, networks, and other hardware and software needs.
This is a busy and fast paced environment; challenging but exciting and working with dynamic and focused team providing best in practice.
Key Accountabilities- Your primary role is to provide technical support to users that may be on-site or working remotely on various software, hardware, or connectivity problems.
- You will answer incoming phone calls to IT helpdesk from business colleagues and handle them in a timely manner.
- You will handle user access requests to the business applications.
- You will be working mainly on a Microsoft Windows environment on a complex IT infrastructure.
- You will participate in projects that may have strict deadlines and may require off-hours work.
- Document, track, and monitor problems to ensure a timely resolution.
- Keep business clients informed on the progress of their request/incident.
- You will need to be in the office to fulfil your daily duties (no remote working).
- Experience of PC hardware troubleshooting and problem solving.
- Experience supporting desktop applications.
- Able to install, configure, upgrade, and relocate PC hardware, software, and print devices.
- Active Directory administration, password resets, new user setup, off-boarding tasks.
- Provide access to business applications and software installation
- Administration of network shares and file access management.
- Administration and support of Windows 10 & 11.
- Basic administration of Exchange Server.
- Configuration of user and shared mailbox access.
- Configure Android and iPhone mobile phones for business use.
- Experience on IT Service Management tools, like ServiceNow.
- Ability to understand and follow technical procedures and policies.
- Document procedures and update the Assets inventory.
- Be attentive to details, organized, and methodical.
- Awareness of data privacy and IT security.
- Be technical curious and have a Continuous Improvement mindset.
- Understanding of ITIL principles.
- Experience on telephony support (OpenScape).
- Networking knowledge covering Broadband, Local Area Networks, Switches & VLan’s.
- Excellent progression opportunities working for a global company
- 4 X Life insurance
- Pension scheme 5% employer contribution
- Private Healthcare
- 25 days Holiday (plus Holiday Buy/Sell)
- Access to benefits portal – Perk Box
- Discounted goods and services
- Employee Fuel Card
- Access to LinkedIn learning
- Free on-site parking
FLEETCOR is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.
All offers of employment made by FLEETCOR (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with FLEETCOR's Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements.
FLEETCOR is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.
Notice to Agency and Search Firm Representatives: FLEETCOR will not accept unsolicited CV's from agencies and/or search firms for this job posting. Resumes submitted to any FLEETCOR employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of FLEETCOR. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you. - 1 Day Ago
Technical Support Analyst
- GalaxE.Solutions
-
Hartford, CT
OTHER
- What You Will Do Computer hardware diagnostic, troubleshooting, configuration, and refresh. Software installation and troubleshooting. Voice and video network diagnostic and repair. Mobile device conf...
- 2 Days Ago
Technical Support Analyst - Contract - W2 Only (No C2C) - Bloomfield CT
- Ampcus Inc
-
Bloomfield, CT
CONTRACTOR
- Technical Support Analyst Required to work onsite full-time in Bloomfield, CT so local candidates only. Core hours are 8am-5pm EST, Monday-Friday.Contributes to the IT Support job family in a support ...
- 4 Days Ago
Technical Analyst- Postal Affairs
- Jobot
-
Newington, CT
FULL_TIME
- Job DetailsOne of the nation's largest full-service production companies is searching for a Technical Analyst- Postal Affairs as they continue to grow. They are family owned, financially strong compan...
- Just Posted
Technical/Business Analyst
- Extend Information Systems Inc.
-
Bloomfield, CT
FULL_TIME
- Hi,Naveen, this side I have a new an excellent opportunity for you. This opportunity is a Fulltime position as Technical Business Analyst on-site Please have a look at the job description below and le...
- 4 Days Ago
IT Technical Analyst
- ASSA ABLOY Group
-
Berlin, CT
FULL_TIME
- ASSA ABLOY, Berlin, CT, has an immediate need for an experienced Tier 2 IT TechOps Analyst with the desire to work in a fast paced and changing environment. This function reports to the IT Manager, En...
- 4 Days Ago
Technical Support Analyst jobs at Popular Companies
Technical Support Analyst
- Cynet Systems
-
Warrenton, VA
- Job Description: Skills: Proficient knowledge of installing, troubleshooting, administering Windows Operating System, Mi...
- 6/2/2024 12:00:00 AM
Technical Support Analyst
- Congruex
-
Fort Lauderdale, FL
- Description Job Profile Technical Support Analyst Ft. Lauderdale, FL Based on Experience Southeast Utilities of GA, a Co...
- 6/2/2024 12:00:00 AM
Technical Support Analyst
- VectorCSP
-
Hampton, VA
- Job Summary: Provide functional support to the Airborne Battle Management and Surveillance (E-7 ABMS) platform which pro...
- 6/2/2024 12:00:00 AM
Technical Support Analyst
- Akkodis
-
Louisville, KY
- Job Responsibilities: Troubleshooting technical issues from the end users Gathering the proper information and escalatin...
- 6/1/2024 12:00:00 AM
Technical Support Analyst
- Optomi
-
Grapevine, TX
- Technical Support Analyst (On-site) *This position will require an on-site presence in Grapevine, TX* Optomi, in partner...
- 5/31/2024 12:00:00 AM
Technical Support Analyst
- Irium - Mexico
-
Elkin, NC
- Job Details: Elkin - North Carolina , USA Salary Range: $62.000 annual gross (Compensation could be higher/lower based o...
- 5/31/2024 12:00:00 AM
Engineering Technical Support Analyst
- Serco North America
-
Washington, DC
- Position Description If you desire an opportunity to help the Navy and Marine Corps, Serco has a great opportunity for y...
- 5/30/2024 12:00:00 AM
Technical Support Analyst
- Binghamton University
-
Binghamton, NY
- Budget Title: Lead Programmer Analyst (SL-3) Salary: Commensurate with experience Binghamton University's Information Te...
- 5/29/2024 12:00:00 AM
About Connecticut
Connecticut is bordered on the south by Long Island Sound, on the west by New York, on the north by Massachusetts, and on the east by Rhode Island. The state capital and fourth largest city is Hartford, and other major cities and towns (by population) include Bridgeport, New Haven, Stamford, Waterbury, Norwalk, Danbury, New Britain, Greenwich, and Bristol. Connecticut is slightly larger than the country of Montenegro. There are 169 incorporated towns in Connecticut.The highest peak in Connecticut is Bear Mountain in Salisbury in the northwest corner of the state. The highest point is just east...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Analyst jobs
$38,828 to $49,408
Most Popular Cities in Connecticut for Technical Support Analyst Jobs
What does a Technical Support Analyst do?
Technical Support Analyst
Act as the first point of contact for all technical support issues for the entire Gersh user community for all hardware and software applications.
March 22, 2023
Technical Support Analyst in Rome, NY
Enter, monitor, and update support desk tickets in the Tracking System trouble ticket system to track progress and resolution of customer issues.
February 09, 2023
Technical Support Analyst in Riverview, FL
Solve issues independently by using past experience as well as various methods of online research and reading of manuals.
March 07, 2023