Technical Support Analyst jobs in District of Columbia

Company Profile:

At CAVA we love what we do, and we try and make every day as fulfilling as the last. We make it deliciously simple to eat well and feel good every day. We are guided by a Mediterranean heritage that has been perfecting how to eat and live for four thousand years. We prioritize authenticity, curiosity, and the pursuit of excellence in everything we do. We are working towards something big, together.

We foster a culture built on five core values:  

• Generosity First, Always: We lead with kindness. Our best work happens when we act in service of others
• Constant Curiosity: We are eager to learn, grow, and explore beyond the obvious 
• Act with Agility: We welcome change; it’s the only constant. We embrace, adjust, adapt 
• Passion for Positivity: We greet each day with warmth and possibility
• Collective Ambition: We have high aspirations that are achieved when we work together with a shared purpose

Technical Analyst, Digital Systems

As we continue to expand our operations and embrace technological advancements, we are seeking a highly skilled and experienced Technical Analyst to join our dynamic team.  Successful candidates possess the demonstrated ability to connect technology and business including the evaluation of complex business and technical requirements as well as creating clear and concise documentation. We value teamwork and independence. Ideal candidates will have a background in technology and business product team partnerships.

What You’ll Do:

• Play critical role in overseeing the planning, development, implementation, and maintenance of our organization’s digital applications, customer data and loyalty platforms and integrations
• Collaborate with cross-functional teams, manage system integration projects, and ensure the optimal performance and security of our technology infrastructure
• Collaborate with leadership to identify opportunities for technology driven improvements and innovation
• Foster a collaborative and innovative team culture, promoting continuous learning and development
• Oversee the planning, execution, and delivery of digital and loyalty projects, ensuring they are completed on time and within budget
• Work closely with business, product, and project teams to define project scope, objectives, and deliverables
• Be the liaison between product, restaurant systems, internal departments, and engineering to elicit, translate and drive prioritization of business objectives and requirements
• Verify that implementation meets requirements in partnership with QA team members
•  Partner with architecture team and own documentation of architecture and design diagrams as needed
• Collaborate with cybersecurity and engineering teams to establish and enforce security and technology protocols for systems and ensure compliance with relevant regulations and industry standards
• Ensure issues are identified, tracked, reported, and resolved in timely manner including root cause analysis
• Ensure work is completed in such a way to comply with established IT processes and internal controls (i.e. change management, production control, following standards, architecture review, incident response, PCI and PII information security, etc.)
• Lead teams to accomplish priorities and initiatives with the impact for the guest in mind Abide by policies and procedures that support the service mindset
• Manage timeline expectations within and across teams, deliver on our responsibilities accordingly
• Earn the trust of Team Members and Managers by consistently embracing CAVA’s values
• Show discipline in bringing consistent performance, communication, and attitude to the job every day
• Actively contribute to your department in order to complete tasks and meet company goals
• Recognize the emotional stake each Team Member has in personal and organizational success of this business

The Qualifications:

• Proven working experience and success overseeing digital systems in a complex organization delivering results for at a minimum of 3 years
• Exceptional analytical, problem-solving skills and knowledge of technical management
• Experienced with information analysis and of computer hardware/software systems
• Expertise in data integrations
• Proven ability to assess complex business requirements and to lead requirements and design definition sessions to facilitate the development of effective business solutions
• Proven ability to write comprehensive, clear, and concise business requirements documents and user stories
• Strong understanding of enterprise architecture, system integration and emerging technologies and the ability to learn new technologies quickly
• Ability to communicate verbally to technical and non-technical audiences and at all levels of the organization
• Solid understanding of Business Process Modeling
• Detail-oriented mindset, self-directed and able to work with minimal supervision
• Solid knowledge of Office products (Word, Excel, Power Point, Visio)
• Adherence to change management and documentation standards
• Restaurant, Retail, Loyalty and/or customer data experience preferred
• Occasional travel as required

Physical Requirements:

• Ability to maintain stationary position to be able to operate a computer and other office equipment
• Must be able to identify, analyze and assess details
• For certain positions, must be able to occasionally move or transport items up to 50 pounds 
• Ability to communicate with others and exchange information accurately and effectively
• Constantly positions self and move about to support ordinary restaurant or food production support or office operations, as applicable
• Ability to work in a constant state of alertness and in a safe manner  

What We Offer: 

• Competitive salary, plus bonus and long-term incentives* 
• Next day pay!  
• Unlimited PTO, paid parental leave, plus paid opportunities to give back to the community
• Health, Dental, Vision, Telemedicine, Pet Insurance plus more! 
• 401k enrollment with CAVA contribution
• Company-paid STD, LTD, Life and AD&D coverage for salaried positions* 
• Free CAVA food 
• Casual work environment
• The opportunity to be on the ground floor of a rapidly growing brand

*Indicates qualifying eligible positions only

CAVA – Joining “a culture, not a concept”

This job description is not intended to be a comprehensive list of all the duties and responsibilities of the position and such duties and responsibilities may change without notice.
As an equal opportunity employer, CAVA considers applicants for all positions without regard to race, color, sex, religion, national origin, disability, age, height, weight, marital status, sexual orientation, familial status, genetic information or any other characteristic or protected classes as defined by federal, state, or local law.