Technical Support Analyst jobs in Massachusetts
Recently Added Technical Support Analyst jobs
Technical Support Analyst
- HGI Homesite Group Incorporated
-
Boston, MA
FULL_TIME
- Homesite Insurance was founded in 1997 and was one of the first companies to enable customers to purchase home insurance directly online, during a single visit. Since then, we've continued to innovate rapidly to meet the needs of our customers and their changing expectations. One thing that's stayed the same since our founding: our commitment to our customers, partners and employees. Join us on our journey as we continue to grow into a powerful contender in the field of insurance. The Technical Support Analyst serves as the first point of contact for end user technical issues and requests while providing fast and useful technical support to users. An excellent Technical Support Analyst must have good technical knowledge, be customer service oriented, able to communicate effectively, and manage multiple simultaneous tasks. This position is assigned to the Service Desk team and reports to the Service Desk Manager. Essential Duties and Responsibilities: Receive, record, and assign technical issues and IT requests to the correct resource(s) Monitor and manage incoming calls, ticket queues, problem reports, system generated alerts, and support requests Diagnose and quickly resolve a wide range of MacOS/Windows, application, and connectivity problems to avoid downtime. Examples include: local and remote network connectivity, printing issues, login failures, Windows and Mac performance issues, mobile devices, and conference room equipment Escalate unresolved issues to the next level of support Install, upgrade, and support end user computing devices Support and troubleshoot Enterprise applications running on Microsoft Terminal Services Deploy and support small, remote office equipment and services User account administration Maintain accurate asset inventory information Competencies and Experience Bachelor’s degree in the field of computer science or 5 years equivalent work experience Able to manage time effectively, set priorities appropriately and deliver excellent customer service. Windows/Apple hardware, Windows 10, MacOS, Microsoft Office 365, Outlook, Visio, Project and SharePoint expertise Footprints, Jira or Service Now experience a must. Excellent troubleshooting, communication, and interpersonal skills Familiarity with iOS and Android mobile devices Working knowledge of a range of diagnostic utilities Knowledge of asset tracking and process. Available to participate in an on-call rotation Audio visual, video conferencing and telephony experience is beneficial Homesite is an insurance company that's big on technology. Finding faster and smarter methods of improving how people buy insurance is our jam. Our crew is made up of talented and passionate professionals who aren't afraid to push the envelope. When you work at Homesite, you'll have the opportunity to pursue your creative ideas in an environment that welcomes them. Join our team as we shake up the world of insurance! Sign up for our Enterprise Talent Community to receive updates on the latest job opportunities at all American Family Enterprise companies.
- 11 Days Ago
MARKETING COORDINATOR
- Technical Support International
-
Foxborough, MA
FULL_TIME
- Technical Support International is a growing IT serivce provider Managed Services Provider (MSP) organization based in Foxboro. We strive to provide the best IT support solutions for businesses in the...
- 2 Months Ago
Technical Customer Support Analyst, Eloquence on Demand
- Firebrand Technologies
-
Newburyport, MA
FULL_TIME
- Firebrand Technologies and NetGalley LLC—each a strategic part of the Firebrand Group collection of companies owned by Media Do International (MD-i)—are technology companies working in support of the ...
- 14 Days Ago
Financial Analyst
- Advantage Technical
-
Ayer, MA
CONTRACTOR
- Our client is seeking a Financial Analyst for their global company. Come work for a family business and experience outstanding benefits.We are seeking someone to :Manage the monthly sales forecasting ...
- 1 Day Ago
Warehouse Support ( weekend shift)
- Advantage Technical
-
Ayer, MA
CONTRACTOR
- we are dedicated to supporting the safe handling of critical products for our customers in the biopharmaceutical industry. Our Devens, MA facility is seeking a motivated and team-oriented Material Han...
- 5 Days Ago
Warehouse Support ( weekend shift)
- Advantage Technical
-
Devens, MA
FULL_TIME
- we are dedicated to supporting the safe handling of critical products for our customers in the biopharmaceutical industry. Our Devens, MA facility is seeking a motivated and team-oriented Material Han...
- 16 Days Ago
Technical Support Analyst jobs at Popular Companies
Technical Support Analyst
- Cynet Systems
-
Warrenton, VA
- Job Description: Skills: Proficient knowledge of installing, troubleshooting, administering Windows Operating System, Mi...
- 6/2/2024 12:00:00 AM
Technical Support Analyst
- Congruex
-
Fort Lauderdale, FL
- Description Job Profile Technical Support Analyst Ft. Lauderdale, FL Based on Experience Southeast Utilities of GA, a Co...
- 6/2/2024 12:00:00 AM
Technical Support Analyst
- Dillards
-
Little Rock, AR
- THE OPPORTUNITY Dillard's is seeking a Technical Support Analyst to work at the Data Center located in downtown Little R...
- 6/1/2024 12:00:00 AM
Technical Support Analyst
- GalaxE.Solutions
-
Pittsburgh, PA
- Computer hardware diagnostic, troubleshooting, configuration, and refresh. Software installation and troubleshooting. Vo...
- 5/31/2024 12:00:00 AM
Technical Support Analyst
- STRATACACHE GROUP
-
Dayton, OH
- Job Details Job Location Needmore - Dayton, OH Position Type Full Time Education Level High School Job Category Informat...
- 5/31/2024 12:00:00 AM
IT Technical Support Analyst
- DePelchin Children's Center
-
Houston, TX
- Position: IT Technical Support Analyst Classification: Full-time, Non-Exempt Reports to: Manager, Information Technology...
- 5/31/2024 12:00:00 AM
Engineering Technical Support Analyst
- Serco North America
-
Washington, DC
- Position Description If you desire an opportunity to help the Navy and Marine Corps, Serco has a great opportunity for y...
- 5/30/2024 12:00:00 AM
Technical Support Analyst
- JBA International
-
Washington, DC
- https://www.linkedin.com/jobs/view/3688098955/?eBP=CwEAAAGLjT4m_cYlcVZPNb6v-DuAe6E444kUtUApzaFt3O-9JP92fN5L8GjuCAA-RlQxY...
- 5/30/2024 12:00:00 AM
About Massachusetts
Massachusetts is the 7th-smallest state in the United States. It is located in the New England region of the northeastern United States and has an area of 10,555 square miles (27,340 km2), 25.7% of which is water. Several large bays distinctly shape its coast. Boston is the largest city, at the inmost point of Massachusetts Bay, and the mouth of the Charles River.
Despite its small size, Massachusetts features numerous topographically distinctive regions. The large coastal plain of the Atlantic Ocean in the eastern section of the state contains Greater Boston, along with most of the state's po...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Analyst jobs
$39,334 to $50,052
Most Popular Cities in Massachusetts for Technical Support Analyst Jobs
What does a Technical Support Analyst do?
Technical Support Analyst
Act as the first point of contact for all technical support issues for the entire Gersh user community for all hardware and software applications.
March 22, 2023
Technical Support Analyst in Rome, NY
Enter, monitor, and update support desk tickets in the Tracking System trouble ticket system to track progress and resolution of customer issues.
February 09, 2023
Technical Support Analyst in Riverview, FL
Solve issues independently by using past experience as well as various methods of online research and reading of manuals.
March 07, 2023