Technical Support Manager jobs in Alaska
Technical Support Manager manages technical service-related operations for an organization. Oversees the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Being a Technical Support Manager ensures that physical inventory levels are monitored and replenished as needed. Responsible for designing and implementing improved process or operational policies. Additionally, Technical Support Manager recommends changes to products or services to fulfill customer needs. Requires a bachelor's degree. Typically reports to a top management. The Technical Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Technical Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Technical Support Manager jobs
Technical Support Manager
- Canonical
-
Anchorage, AK
FULL_TIME
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Open source is now the centre of technology innovation, and the new default for tech and traditional companies alike. Canonical's Ubuntu is the fastest growing open source platform, with over 20 million users globally. Canonical provides commercial support, consulting and training services to customers and partners who are deploying Ubuntu. Our customers are technology innovators inside global enterprises using Ubuntu and open source to build the future in their industry.
Our regional Technical Support Managers run world-class Technical Support teams – solving deep technical problems for customers around the world on Ubuntu Server, Ubuntu Desktop and on the public cloud. They demonstrate two key attributes: customer focus – ensuring that customers are always satisfied with the service they are receiving, and technical excellence – ensuring that the support team is always up to date with the our technology, and that they perform sound and quick troubleshooting. We are looking for managers for both of our support groups; Cloud Support Group and Desktop Support Group.
You'll need to be comfortable in a fast paced environment, able to take responsibility for delivering to customers and enjoy challenges. You will also need to care deeply about your team, their skills, and their career development.
Key responsibilities- Management of a professional support team, including skills development and performance management
- Operational control, shift scheduling, accountability for key performance indicators (KPIs)
- Ensures that all customer cases are responded to within the SLA, and in a professional manner
- Act as the customer escalation contact, and ensure that such escalations are addressed appropriately
- Accountability for customer satisfaction
- Contribution to the support knowledge base
- Continuous improvement to the team's processes and support service delivery
- Hire, develop and train support team to match business requirements
- Work with the leadership team to drive growth and transformation initiatives
- Extensive CLI experience with Linux at a technical level (Support, Development, Implementation)
- Leadership experience, and preferably team management experience
- Confidence under pressure, with proven track record of high customer focus
- Preferably fluent in two languages, English being primary one
- Excellent communication skills (verbal and written)
- Experience or knowledge of Linux Desktop, OpenStack, Public Cloud or Virtualization technologies
- Proven track record of contributing to Open Source projects
- Software development experience
- Experience in working in support organizations
- Hands on experience with Canonical's products
Canonical is a growing, international software company that works with the open-source community to deliver Ubuntu -- the world's #1 cloud operating system. Our mission is to realize the potential of free software in the lives of individuals and organisations. Our services help businesses worldwide to reduce costs, improve efficiency and enhance security with Ubuntu.
We offer:- 100% work-from-home
- Learning and development
- Competitive salary
- Recognition rewards
- Annual leave
- Priority Pass for travel
- 20 Days Ago
Case Manager Registered Nurse
- Healthcare Support
-
Kodiak, AK
FULL_TIME
- RN Case Manager HealthCare Support is actively seeking a RN Case Manager for a 13-week contract located in Kodiak, Alaska. Benefits of this RN Case Manager with HealthCare Support: Immediate enrollmen...
- 2 Months Ago
Technical Support Representative
- Intellipro Group Inc
-
Anchorage, AK
CONTRACTOR,FULL_TIME
- Job Title: Technical Support/Client SupportPosition Type: 3 Month ContractLocation: Anchorage, AK 99515Salary Range: $24-$30/hour (USD)Job ID#: 12345 Job Summary: Identify, manage, escalate, and resol...
- 6 Days Ago
Technical Support Agent
- Matanuska Telecom Association Inc.
-
Palmer, AK
FULL_TIME
- Technical Support AgentWe are searching for an experienced Technical Support Agent at our Palmer HQ facility. Primary Duties and Responsibilities: Working in a fast paced 24-hour call center environme...
- 1 Day Ago
Technical Support Specialist
- DenaliTEK
-
Anchorage, AK
FULL_TIME
- Are you intrigued by the prospect of joining a vibrant team of dedicated technicians delivering attentive, empathetic customer service? Do you have a genuine passion for computers and relish the oppor...
- 21 Days Ago
Technical Consultant / Support Engineer
- S1 Technology
-
Anchorage, AK
FULL_TIME
- **Work From Home Position** As part of our commitment to excellence and maintaining a top-tier technical consulting team, S1 Technology is seeking a support engineer who embodies our values and posses...
- 21 Days Ago
Technical Support Manager jobs at Popular Companies
Technical Support Manager
- Lone Star National Bank
-
Pharr, TX
- Job Details Job Location MAS Building - Pharr, TX Summary The Technical Support Manager will oversee the Help Desk Suppo...
- 6/11/2024 12:00:00 AM
Technical Support Manager
- Storm2
-
Bellevue, WA
- ⚡Position: Technical Support Manager (Escalations) 🌎Location: Seattle WA (Hybrid) ⚡Company: FinTech/Payments 💸 Salary:...
- 6/10/2024 12:00:00 AM
Technical Support Manager
- Haivision MCS
-
Atlanta, GA
- Technical Support Manager The Technical Support Manager (TSM) is responsible for ensuring the delivery of first-class su...
- 6/10/2024 12:00:00 AM
POS Technical Support Manager
- Optimus - People. Solutions. Delivered.
-
Houston, TX
- A key Optimus client is needing a POS Technical Support Manager for their retail petroleum business. The candidate will ...
- 6/9/2024 12:00:00 AM
Technical Support Manager-MRI
- MXR Imaging, Inc.
-
Manasquan, NJ
- MXR - The Imaging Solutions Company (MXR) is one of the largest independent providers of diagnostic imaging equipment sa...
- 6/8/2024 12:00:00 AM
Technical Support Manager
- Spectrum Staffing Services/HRStaffers Inc.
-
- SUMMARY The Technical Support Manager is responsible for the hiring, development and retention of the Technical Support ...
- 6/7/2024 12:00:00 AM
Technical Support Manager
- ESET North America
-
San Diego, CA
- WHO IS ESET: We are a global digital security company, protecting millions of customers and thousands of companies world...
- 6/7/2024 12:00:00 AM
Technical Support Manager
- K2 Partnering Solutions
-
Dallas, TX
- One of our esteemed client is looking to hire a seasoned Technical Account Manager to ideally work in a hybrid model in ...
- 6/7/2024 12:00:00 AM
About Alaska
Alaska is the northernmost and westernmost state in the United States and has the most easterly longitude in the United States because the Aleutian Islands extend into the Eastern Hemisphere. Alaska is the only non-contiguous U.S. state on continental North America; about 500 miles (800 km) of British Columbia (Canada) separates Alaska from Washington. It is technically part of the continental U.S., but is sometimes not included in colloquial use; Alaska is not part of the contiguous U.S., often called "the Lower 48". The capital city, Juneau, is situated on the mainland of the North American ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Manager jobs
$139,498 to $185,890
Most Popular Cities in Alaska for Technical Support Manager Jobs
What does a Technical Support Manager do?
Technical Support Manager in Anaheim, CA
The Technical Support Manager will provide leadership and management of the Technical Division which is responsible for the full life cycle of all technology products and services.
January 07, 2020
Technical Support Manager in Melbourne, FL
The job of a manufacturing technical support manager is to plan and supervisor all technical repair, maintenance, upgrade and installation works of technical aspects such as machinery, spare parts and electrical fittings.
February 08, 2020
Technical Support Manager in Fort Smith, AR
Serve as the top-line escalation point for high-priority support cases including overall triage and management.
December 29, 2019