Technical Support Manager jobs in Georgia
Technical Support Manager manages technical service-related operations for an organization. Oversees the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Being a Technical Support Manager ensures that physical inventory levels are monitored and replenished as needed. Responsible for designing and implementing improved process or operational policies. Additionally, Technical Support Manager recommends changes to products or services to fulfill customer needs. Requires a bachelor's degree. Typically reports to a top management. The Technical Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Technical Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Technical Support Manager jobs
Technical Support Manager
- Haivision MCS
-
Atlanta, GA
FULL_TIME
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The Technical Support Manager (TSM) is responsible for ensuring the delivery of first-class support to Haivision MCS’ customers. The TSM oversees the day-to-day activities and priorities of a team of 3-5 Technical Support Engineers at varying tier levels and is also expected to respond directly to tickets when the volume of cases is high. The TSM will also manage escalations and intervene in complex technical issues.
The TSM must act as a role model for his team and is responsible for meeting on a regular basis with each employee and providing each of them with constructive feedback. The Support Manager must also keep his team informed of all new information related to products, procedures, and trends.
Responsibilities:- Responsible for the hiring, training, scheduling, coaching, and disciplining of team members. Set clear expectations and drive accountability and ownership
- Conduct regular one-on-one meetings with direct reports to proactively address issues and provide guidance and support for resolving outstanding cases
- Lead a weekly case review meeting of open cases, escalate cases as required, and provide updates to impacted departments (Sales or other). Ensure case information is accurate and up-to-date
- Work with the Customer Success, Professional Services, and Sales teams to prioritize cases assigned
- Assign cases to team members and ensure cases are resolved with the prescribed timeframes and in accordance with approved processes
- Triage CSC/JIRA tickets submitted by the support team. Ensure submitted tickets are completed properly and comments are answered in a timely manner
- Assist in developing Support operations processes and metrics and demonstrate a management strategy that aligns with the department and company goals
- Produce monthly support metrics report
- Ensure established performance metrics are met and proactively address deficits
- Diagnose, update, and fix customer issues remotely or onsite along with providing phone, email support and guidance
- Reproduce reported customer issues, mimic customer environments, perform stability and bug testing, etc
- Monitor customer cases to identify systemic issues, trends, and customer/product experience issue patterns
- Manage the Technical Support team’s lab environments
- University degree in Computer Science, Software Engineering or equivalent combination of technical training and work experience
- Minimum of ten years of experience in a Support environment in a technology-based company with a minimum of five years managing a Technical Support, Customer Success, or Professional Services team
- A proven history of directly supporting customer relationships in technical applications
- Experience with Linux CLI administration, windows administration, and networking administration principles and practices
- Hands-on expertise with UDP, TCP, RTP and other video protocols
- Solid understanding of Real-time transport protocols such as RTP, MPEG2-TS, RTMP, HLS and HDS, and Session protocols such as SIP and STSP
- Senior level of technical knowledge on audio visual products and infrastructure
- Strong understanding of networking as it pertains to AV
- Knowledge of analog and digital audiovisual standards and compression technologies like MPEG-2, MPEG-4/H.264 and HEVC
- Experience using various network troubleshooting tools such as Wireshark, Traceroute, Netstat, Nslookup, etc
- Must have excellent English verbal and written communication skills
- Strong customer service skills are essential
- Strong trouble-shooting and diagnostic skills
- Self-starter with ability to work with minimal supervision and the desire to thrive in a fast-paced environment
- Adaptability and flexibility to change and openness to learning new skills as required
- Attention to detail and accuracy
- Ability to travel 10-15%
Haivision is a small, cohesive group that provides exceptional products to a loyal and diverse client base. We’re a group of people who enjoy working together as well as with our awesome technology. We support professional growth and a comfortable work/life balance. Team members enjoy competitive compensation with full benefits, flexible schedules, ergonomic working stations and other perks. Our relaxed but inspiring headquarters is nested in Atlanta’s flourishing Armour Yards, right across the street from SweetWater Brewery and directly adjacent to Fox Brother’s BBQ.
Haivision MCS is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.
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jIjejK2Hec - 2 Days Ago
Manager of Technical Support
- Docebo
-
Atlanta, GA
FULL_TIME
- As a Docebo Manager of Technical Support, you are responsible for managing the day to day operations of a core team within the Support organization. As a leader you will ensure that a Standard Operati...
- 9 Days Ago
Technical Support Manager
- honeywell
-
Atlanta, GA
FULL_TIME
- As a Technical Support Manager here at Honeywell, you will have the opportunity to manage and lead our Technical Support team, ensuring timely and effective resolution of technical issues and exceedin...
- 2 Months Ago
Technical Support Manager - WM
- 10 Manhattan Associates, Inc.
-
Atlanta, GA
FULL_TIME
- We create possibilities that move life and commerce forward Welcome to Manhattan Associates. Our supply chain commerce technology positively affects how people on six continents work, shop and live. I...
- 14 Days Ago
Traveling Precision Equipment Installer - (Medical)
- United Technical Support Services
-
, GA
FULL_TIME
- Division/Department: Field Operations Reports To: Field Supervisor FLSA Status: Hourly Non-Exempt Travel: 90%-100% Compensation: Starting at $20 hourly bonuses for error free installs once lead certif...
- 24 Days Ago
Technical Support Manager - IoT Division
- Vantiva
-
Gwinnett County, GA
FULL_TIME
- Company DescriptionVANTIVA, headquartered in Paris, France and formerly known as Technicolor, is a global technology leader in designing, developing and supplying innovative products and solutions tha...
- 6 Days Ago
Technical Support Manager jobs at Popular Companies
Technical Support Manager
- Lone Star National Bank
-
Pharr, TX
- Job Details Job Location MAS Building - Pharr, TX Summary The Technical Support Manager will oversee the Help Desk Suppo...
- 6/11/2024 12:00:00 AM
Technical Support Manager
- Storm2
-
Bellevue, WA
- ⚡Position: Technical Support Manager (Escalations) 🌎Location: Seattle WA (Hybrid) ⚡Company: FinTech/Payments 💸 Salary:...
- 6/10/2024 12:00:00 AM
Technical Support Manager
- Haivision MCS
-
Atlanta, GA
- Technical Support Manager The Technical Support Manager (TSM) is responsible for ensuring the delivery of first-class su...
- 6/10/2024 12:00:00 AM
POS Technical Support Manager
- Optimus - People. Solutions. Delivered.
-
Houston, TX
- A key Optimus client is needing a POS Technical Support Manager for their retail petroleum business. The candidate will ...
- 6/9/2024 12:00:00 AM
Technical Support Manager-MRI
- MXR Imaging, Inc.
-
Manasquan, NJ
- MXR - The Imaging Solutions Company (MXR) is one of the largest independent providers of diagnostic imaging equipment sa...
- 6/8/2024 12:00:00 AM
Technical Support Manager
- Spectrum Staffing Services/HRStaffers Inc.
-
- SUMMARY The Technical Support Manager is responsible for the hiring, development and retention of the Technical Support ...
- 6/7/2024 12:00:00 AM
Technical Support Manager
- ESET North America
-
San Diego, CA
- WHO IS ESET: We are a global digital security company, protecting millions of customers and thousands of companies world...
- 6/7/2024 12:00:00 AM
Technical Support Manager
- K2 Partnering Solutions
-
Dallas, TX
- One of our esteemed client is looking to hire a seasoned Technical Account Manager to ideally work in a hybrid model in ...
- 6/7/2024 12:00:00 AM
About Georgia
Georgia is a state in the Southeastern United States.Beginning from the Atlantic Ocean, the state's eastern border with South Carolina runs up the Savannah River, northwest to its origin at the confluence of the Tugaloo and Seneca Rivers. It then continues up the Tugaloo (originally Tugalo) and into the Chattooga River, its most significant tributary. These bounds were decided in the 1797 Treaty of Beaufort, and tested in the U.S. Supreme Court in the two Georgia v. South Carolina cases in 1923 and 1989.
The border then takes a sharp turn around the tip of Rabun County, at latitude 35°N, thou...
Source: Wikipedia (as of 04/17/2019). Read more from Wikipedia
Income Estimation for Technical Support Manager jobs
$123,870 to $165,065
Most Popular Cities in Georgia for Technical Support Manager Jobs
What does a Technical Support Manager do?
Technical Support Manager in Anaheim, CA
The Technical Support Manager will provide leadership and management of the Technical Division which is responsible for the full life cycle of all technology products and services.
January 07, 2020
Technical Support Manager in Melbourne, FL
The job of a manufacturing technical support manager is to plan and supervisor all technical repair, maintenance, upgrade and installation works of technical aspects such as machinery, spare parts and electrical fittings.
February 08, 2020
Technical Support Manager in Fort Smith, AR
Serve as the top-line escalation point for high-priority support cases including overall triage and management.
December 29, 2019