Technical Support Manager jobs in Vermont
Technical Support Manager manages technical service-related operations for an organization. Oversees the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Being a Technical Support Manager ensures that physical inventory levels are monitored and replenished as needed. Responsible for designing and implementing improved process or operational policies. Additionally, Technical Support Manager recommends changes to products or services to fulfill customer needs. Requires a bachelor's degree. Typically reports to a top management. The Technical Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Technical Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Technical Support Manager jobs
Salesforce Technical Support / Release Manager
- Procyon Technostructure
-
Montpelier, VT
FULL_TIME
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Job Title: Salesforce Technical Support / Release Manager
Location: MONTPELIER, City in Vermont, East Coast, USA (with travel to customer locations as needed
Job Type: Fulltime
Acceptable VISA: USC, GC, H4EAD, L2s, TN…. Only (no F1,H1B)
Key Responsibilities- Troubleshooting & Support: Leverage Salesforce expertise to troubleshoot issues, perform root cause analysis, and address bug fixes/user stories in collaboration with our offshore team. Manage integration failures.
- Release Management: Oversee Salesforce release processes, strategically employing Copado while adhering to strict codescan rules. Manage back-deployments to developer sandboxes.
- Documentation: Create and maintain release documentation (config workbooks, data dictionaries, user/admin guides).
- Stakeholder Management: Build strong relationships with stakeholders across multiple state agencies. Provide clear project status updates, manage expectations, and escalate issues as needed.
- Salesforce Expertise: 7 years of hands-on experience with Salesforce (Service Cloud focus), including LWC, Apex, and configuration. Relevant Salesforce certifications are highly valued.
- Technical Skills: Understanding of integrations, troubleshooting proficiency, and familiarity with Public Sector Foundation Solutions (PSF) are desirable.
- Project Management: Proven ability to manage release plans and execution effectively.
- Communication & Collaboration: Excellent verbal and written communication; ability to work with offshore development team and across time zones.
- Support Mindset: Knowledge of SLAs, priorities, and severities within application support. ITIL background is a plus.
- Should have worked on Salesforce Support projects (Post-production Support)
- Should be able to resolve support tickets
- Should be able to work on small enhancements
- Should also have experience in an implementation project
- Should be able to maintain a low backlog of tickets
- Should be able to meet the SLA on all tickets based on the defined SLA
- Should have experience in release management
- Should be able to lead/manage the support team
- Should be able to manage/handle the customer for maintenance & enhancement projects
- Copado Release Deployments: 40%
- Documentation: 20%
- Customer Communication & Reporting: 15%
- Issue Troubleshooting, Bug Fixes, RCA, and User Story Development: 25%
- 7 Days Ago
Technical Support
- Computech Corporation
-
Essex, VT
FULL_TIME
- Job DescriptionJob description:Site Survey’s (LAN/WAN)Data CablingLoading of a supplied configurationBasic rack and stack installation of Cisco IPT equipment that doesn’t include onsite stagingCapable...
- 20 Days Ago
Technical Support Specialist
- Ampcus Inc
-
Burlington, VT
CONTRACTOR
- Position: Customer Care Specialist/TECH SUPPORT (1322490)Duration: 6 months (possibility for extension)Location: 1 Howard, Burlington, VT 05401 [100% REMOTE]Pay Rate: $26/hr. on W2.Introduction:Our De...
- 2 Days Ago
Technical Support Specialist
- Perrigo Company plc
-
Milton, VT
FULL_TIME
- Perrigo Company is dedicated to making lives better by bringing Quality, Affordable Self-care products that consumers trust everywhere they are sold. Help us do it.External applicants please note: To ...
- 9 Days Ago
Technical Support Engineer
- AQUANA LLC
-
Warren, VT
OTHER
- Job Details Level: Experienced Job Location: Aquana LLC - Warren, VT Position Type: Full Time Education Level: 4 Year Degree Salary Range: Undisclosed Travel Percentage: Up to 50% Job Shift: Day Job C...
- Just Posted
Technical Support Specialist
- Perrigo
-
Georgia, VT
FULL_TIME
- Perrigo Company is dedicated to making lives better by bringing Quality, Affordable Self-care products that consumers trust everywhere they are sold. Help us do it. External applicants please note: To...
- 16 Days Ago
Technical Support Manager jobs at Popular Companies
Technical Support Manager
- Lone Star National Bank
-
Pharr, TX
- Job Details Job Location MAS Building - Pharr, TX Summary The Technical Support Manager will oversee the Help Desk Suppo...
- 6/11/2024 12:00:00 AM
Technical Support Manager
- Storm2
-
Bellevue, WA
- ⚡Position: Technical Support Manager (Escalations) 🌎Location: Seattle WA (Hybrid) ⚡Company: FinTech/Payments 💸 Salary:...
- 6/10/2024 12:00:00 AM
Technical Support Manager
- Haivision MCS
-
Atlanta, GA
- Technical Support Manager The Technical Support Manager (TSM) is responsible for ensuring the delivery of first-class su...
- 6/10/2024 12:00:00 AM
POS Technical Support Manager
- Optimus - People. Solutions. Delivered.
-
Houston, TX
- A key Optimus client is needing a POS Technical Support Manager for their retail petroleum business. The candidate will ...
- 6/9/2024 12:00:00 AM
Technical Support Manager-MRI
- MXR Imaging, Inc.
-
Manasquan, NJ
- MXR - The Imaging Solutions Company (MXR) is one of the largest independent providers of diagnostic imaging equipment sa...
- 6/8/2024 12:00:00 AM
Technical Support Manager
- Spectrum Staffing Services/HRStaffers Inc.
-
- SUMMARY The Technical Support Manager is responsible for the hiring, development and retention of the Technical Support ...
- 6/7/2024 12:00:00 AM
Technical Support Manager
- ESET North America
-
San Diego, CA
- WHO IS ESET: We are a global digital security company, protecting millions of customers and thousands of companies world...
- 6/7/2024 12:00:00 AM
Technical Support Manager
- K2 Partnering Solutions
-
Dallas, TX
- One of our esteemed client is looking to hire a seasoned Technical Account Manager to ideally work in a hybrid model in ...
- 6/7/2024 12:00:00 AM
About Vermont
Vermont is located in the New England region of the Northeastern United States and comprises 9,614 square miles (24,900 km2), making it the 45th-largest state. It is the only state that does not have any buildings taller than 124 feet (38 m). Land comprises 9,250 square miles (24,000 km2) and water comprises 365 square miles (950 km2), making it the 43rd-largest in land area and the 47th in water area. In total area, it is larger than El Salvador and smaller than Haiti. It is the only landlocked state in New England, and it is also the easternmost and the smallest in area of all landlocked sta...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Manager jobs
$125,664 to $167,454
Most Popular Cities in Vermont for Technical Support Manager Jobs
What does a Technical Support Manager do?
Technical Support Manager in Anaheim, CA
The Technical Support Manager will provide leadership and management of the Technical Division which is responsible for the full life cycle of all technology products and services.
January 07, 2020
Technical Support Manager in Melbourne, FL
The job of a manufacturing technical support manager is to plan and supervisor all technical repair, maintenance, upgrade and installation works of technical aspects such as machinery, spare parts and electrical fittings.
February 08, 2020
Technical Support Manager in Fort Smith, AR
Serve as the top-line escalation point for high-priority support cases including overall triage and management.
December 29, 2019