Ticket Office Manager - Casino jobs in Indiana

• Welcomes patrons to the Sportsbook displaying the 4KE behaviors in every interaction.
• Places, writes, and processes sports wagering tickets as requested by patrons.
• Verifies and processes winning sports wagering tickets.
• Accurately maintains a cash bank at the start and end of each business day; reconciles daily summaries of transactions to balance cash drawer.
• Responsible for being well-versed in the products and services offered in the Sportsbook.
• Explains Sportsbook promotional programs, hands out informational brochures, and keeps patrons informed of all activities and events.
• Communicates and explains wagering to new patrons.
• Performs accurate and efficient data entry of customer and transactional information as required in the sports wagering system, casino management system, Title 31 software, and cash advance / check cashing system.
• Learns and follows all federal and state regulations as well as departmental standard operating procedures and company policies;

including, but not limited to, IGC policies and Title 31 / BSA / AML

• Ensures all job duties are performed according to established company policies and procedures.
• Issues complementaries to the casino outlets and redeems marketing vouchers based on tracked play and internal comping guidelines.

No redemption for cash, only merchandise)

• Perform the duties and responsibilities associated with the Indiana Gaming Commission
• Keeps areas clean, secure, and well maintained.
• Knowledgeable of the Indiana Gaming regulations as well as the company’s internal controls, policies, and procedures.
• Must be able to work in an environment with secondhand smoke, loud noises, and large crowds.
• Must be able to stand and walk for prolong periods of time (7 hours).
• Always follow the Company Service Standards model.
• Must be available for regularly scheduled work and be able to work a variety of hours, holidays, and weekends.
• Other duties may be assigned at any time.

Last updated : 2024-06-09