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Job Description

The Social Security Administration (SSA) is accepting applications from people who wish to be considered for employment in face-to-face public contact positions.

Responsibilities

Your application will be placed into a pool for evaluation and referral to selecting officials for hiring. You may be contacted by interested selecting officials and asked to interview.

This announcement may be used to fill one or more vacancies at any time without notification, in any series or grade. This vacancy is recruiting specifically for the following occupation categories:

• Public Contact: Claims Specialists; Customer Service Representatives

This vacancy is intended as a recruiting tool for employment with SSA. In the event an office you have selected is hiring, they may request to review applicants for this vacancy.

Submitting an application does not guarantee the office(s) you have selected will hire from this announcement.

Claims Specialist

Employees in these positions assist individuals in establishing entitlement to benefits under Social Security programs. You will have contact with the public either by face-to-face interviews or by telephone. These contacts will allow you to obtain, clarify, and verify information which will be used to analyze claims and make decisions regarding entitlement to benefits. Depending upon your qualifications, you may enter these positions at either the GS-5 or GS-7 grade level. If you perform satisfactorily, you will be promoted to subsequent grade levels until you reach the highest grade in this position - GS-11. Career advancement from this position is usually to technical or management positions.

Customer Service Representative

These positions involve providing assistance to the public similar to the Claims Specialist position. Employees answer a wide variety of questions from the public by interviewing the individual, investigating the situation and resolving the problem. Service representatives are located in the Social Security field offices and have direct contact with the public. Customer Service Representatives are located in a number of teleservice centers across the country and deal with the public only by telephone. Entry into these positions is usually GS-5. Career advancement from these positions can be to claims specialist positions or to positions in the teleservice center.

www.opm.gov/policy-data-oversight/pay-leave/salaries-wages/salary-tables/23Tables/html/BN.aspx

Conditions of Employment

• U.S. Citizenship required
• Selective Service Registration, if applicable (www.sss.gov)
• Background and/or security investigation required
• Job offers are contingent on background / security investigation results
• Selectees are required to serve a 2-year trial period
• Relocation expenses will not be paid

Qualifications

For consideration, please submit the following:

Resume and College transcripts

Job Type: Full-time

Pay: $40,305.00 - $49,927.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Bachelor's (Required)

Experience:

• Customer service: 1 year (Preferred)

Ability to Relocate:

• Burlington, VT 05401: Relocate before starting work (Required)

Work Location: In person