Top Contact Center Executive jobs in Connecticut
Top Contact Center Executive plans and directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Top Contact Center Executive establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Top Contact Center Executive develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Typically requires an advanced degree. Typically reports to top management. The Top Contact Center Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Contact Center Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Recently Added Top Contact Center Executive jobs
Mortgage Contact Center Supervisor
- Manufacturers and Traders Trust Co
-
Bridgeport, CT
FULL_TIME
- Location: Bridgeport Center (on-site for 6 months; hybrid upon evaluation) --- Schedule: Mon-Fri; 8:30AM-5PM EST with one (1) late shift (12:30-9PM EST) per week -------------- Overview: This position is the first level of management within the Contact Center. Directs the daily workflow of an assigned unit of between 10-15 employees (or with slightly fewer employees but covering diverse disciplines and/or complex functions) and exercises supervisory authority over staff responsible for executing a specific component of the work of the unit. Primary Responsibilities: Supervise and coordinate daily workflow to meet the objectives of the assigned department. Serve as subject matter expert on procedures, policy and operations to represent work group on Department and Bank-wide projects as needed. Resolve complex problems arising out of customer account management, either directly or through subordinate staff. Provide leadership, guidance, feedback and training to staff. Communicate and enforce operational and procedural changes to ensure compliance with Bank and division policy, investor regulations and very complex laws and regulations pertaining to the work of the department. Participate in or facilitate process innovation and special projects as assigned by division management. Monitor activities of assigned staff to ensure all organizational and departmental policy and procedures and external regulations are followed to minimize risks to the Bank from non-compliance. Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations. Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis. Identify risk-related issues needing escalation to management. Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management. Promote an environment that supports diversity and reflects the M&T Bank brand. Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Complete other related duties as assigned. Scope of Responsibilities: The position works under minimal supervision and uses independent judgment and discretion in the day-to-day supervision of the assigned unit. Supervisory/Managerial Responsibilities: Education and Experience Required: Combined minimum of 5 years’ higher education and/or relevant work experience in a call center or bank operations environment, inclusive of a minimum of 2 years' work leadership experience Excellent customer service skills with ability to use tact and diplomacy Strong knowledge of relevant spreadsheet, word processing, and presentation software Education and Experience Preferred: Bachelor's Degree Demonstrated work leadership skills Excellent verbal and written communication skills Strong knowledge of departmental systems, documents and procedures Physical Requirements: N/A M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $30.21 - $50.35 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. Location Bridgeport, Connecticut, United States of America At M&T Bank, we make a difference in people’s lives. For more than 160 years, we’ve been providing our customers with guidance and financial solutions, leading our communities through challenges and growth opportunities, and empowering our employees to build purpose-driven careers. Our talent and culture set us apart. Our core values drive the work we do – integrity, ownership, collaboration, curiosity, candor. We seek to further build upon our record of success by bringing in diverse talents and fresh skill sets while supporting the growth and development of all team members. At M&T, we are a talent and people driven organization. Take a peek inside M&T’s Human Capital Report to learn how it feels to be one of our 17,000 employees. We are constantly renewing. Our future success relies on our ability to understand what’s important to our customers and use that understanding to build new and innovative customer experiences. We support our employees every step of the way. Competitive compensation Full medical & dental benefits, Heath Savings & Flexible Spending Accounts, and life/disability insurance Generous paid time off (PTO) plus 11 paid holidays and an option to buy additional PTO 401(k) match at 5% with options for Roth and discretionary employer contributions A deep commitment to equity, including 14 resource group charters, a D&I sponsorship program, 40 annual paid volunteer hours and more Various options for tuition assistance, paid parental leave, stock purchase, wellness and employee discounts We need you. Are you ready to join us? Apply today to start the journey. If you are unable to apply through this site due to technical issues or are in need of an accommodation to apply, please contact us at careersitesupport@mtb.com for assistance. M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans. M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.
- 2 Days Ago
CONTACT CENTER MSR - HYBRID
- Charter Oak Federal Credit Union
-
Waterford, CT
FULL_TIME
- Job DescriptionCONTACT CENTER- MEMBER SERVICE REPRESENTATIVE- HYBRIDBe a part of the Charter Oak Federal Credit Union Team!The Credit Union is looking to hire a Contact Center Member Service Represent...
- 8 Days Ago
Contact center manager
- Webster Bank
-
Southington, CT
FULL_TIME
- If you’re looking for a meaningful career, you’ll find it here at Webster. Founded in 1935, our focus has always been to put people first doing whatever we can to help individuals, families, businesse...
- Just Posted
Contact Center Representative (FT)
- Cortica
-
West Hartford, CT
FULL_TIME
- Contact Center Representative (Full Time)Cortica is looking for a remote Contact Center Representative to join our growing multi-disciplinary team. In this role, you will be responsible for providing ...
- 1 Day Ago
Contact Center Support Specialist
- GT Independence
-
Southington, CT
FULL_TIME
- Work for a company where you make a difference in people's lives every day! At GT, we know that our people are at the heart of our success. If you love your work, enjoy collaboration, and want to lear...
- 10 Days Ago
Manager, Contact Center AI
- Webster Bank
-
Southington, CT
FULL_TIME
- If you’re looking for a meaningful career, you’ll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, business...
- 11 Days Ago
Top Contact Center Executive jobs at Popular Companies
Call Center Operations Manager
- MCI Military Recruitment
-
Wichita, KS
- POSITION OVERVIEW: OPERATIONS MANAGER SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS Our team is looking for experience...
- 6/11/2024 12:00:00 AM
Call Center Operations Manager
- MCI Careers
-
Jacksonville, FL
- LOCATION: Jacksonville, FL JOB TYPE: Full-Time PAY TYPES: Salary + Bonus SALARY: $50000 - $60000 / year BENEFITS & PERKS...
- 6/11/2024 12:00:00 AM
Call Center Operations Manager
- MCI Military Recruitment
-
Jacksonville, FL
- POSITION OVERVIEW: OPERATIONS MANAGER SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS Our team is looking for experience...
- 6/11/2024 12:00:00 AM
Call Center Operations Manager
- MCI Military Recruitment
-
Savannah, GA
- POSITION OVERVIEW: OPERATIONS MANAGER SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS Our team is looking for experience...
- 6/11/2024 12:00:00 AM
Call Center Operations Manager
- ValorVIP
-
Jacksonville, FL
- POSITION OVERVIEW: OPERATIONS MANAGER SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS Our team is looking for experience...
- 6/11/2024 12:00:00 AM
Call Center Operations Manager
- MCI Military Recruitment
-
Las Cruces, NM
- POSITION OVERVIEW: OPERATIONS MANAGER SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS Our team is looking for experience...
- 6/11/2024 12:00:00 AM
Bilingual Call Center Operator
- XLA
-
Irvine, CA
- Primary Work Duties will include but are not limited to the following: Call Intake for all ECCO phone lines and Operator...
- 6/10/2024 12:00:00 AM
Call Center Operator
- Preferred Dental/Laurel Smiles
-
Ellicott City, MD
- Preferred Dental is a general dentistry office in Ellicott City, MD. We are professional, agile, innovative and our goal...
- 6/9/2024 12:00:00 AM
About Connecticut
Connecticut is bordered on the south by Long Island Sound, on the west by New York, on the north by Massachusetts, and on the east by Rhode Island. The state capital and fourth largest city is Hartford, and other major cities and towns (by population) include Bridgeport, New Haven, Stamford, Waterbury, Norwalk, Danbury, New Britain, Greenwich, and Bristol. Connecticut is slightly larger than the country of Montenegro. There are 169 incorporated towns in Connecticut.The highest peak in Connecticut is Bear Mountain in Salisbury in the northwest corner of the state. The highest point is just east...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Top Contact Center Executive jobs
$253,733 to $415,261
Most Popular Cities in Connecticut for Top Contact Center Executive Jobs
What does a Top Contact Center Executive do?
Top Contact Center Executive in Tacoma, WA
Everyone was frustrated, especially the call center agents.
January 17, 2020
Top Contact Center Executive in Chicago, IL
While there is no “one size fits all” solution, the key to successfully delivering results for all three concerns requires expertly combining people, processes and technology to solve these top challenges.
December 16, 2019