Top Contact Center Executive jobs in New Hampshire

Benefits:

• 401k Benefits, with company match
• Medical, dental, and vision coverage
• Unlimited coffee bar and snack lounge
• Workout facility on premises
• Weekly food trucks
• Quarterly team-building events
• Company swag
• Multiple monitors in the workspace
• Business casual dress code

Commission or Bonus Structure: based on team performance but driven by individual results

Responsibilities:

• Managing customer accounts and orders from A-Z, fulfilling their service requests, and handling the administrative and logistical components needed to get their freight shipped safely and on time.
• Build strong relationships with prospective shipper partners and close new business ensuring our customer promise of exceptional service.
• Providing excellent customer service to clients as their primary point of contact, anticipating needs, answering questions, resolving issues, and addressing concerns in a timely and professional manner.
• Drive sales by understanding, recognizing, and consulting customers on how our services can transform their business.
• Engage new prospects through various techniques, from our customer relationship management system.
• Participate in contract and price negotiation with customers.

Qualifications:

• An associate’s or bachelor’s degree.
• A minimum of 2 years of experience in logistics.
• Excellent written and verbal communication skills (i.e., phone, video, email).
• Proficient computer skills (MS Office and Teams, GSuite, etc.) and the ability to learn and navigate industry-based software.
• The ability to cope with pressure, meet deadlines, and adapt to a rapidly changing environment.
• Proven experience at working well independently and collaboratively with a team.