Top Contact Center Executive jobs in Ohio
Top Contact Center Executive plans and directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Top Contact Center Executive establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Top Contact Center Executive develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Typically requires an advanced degree. Typically reports to top management. The Top Contact Center Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Contact Center Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Recently Added Top Contact Center Executive jobs
CUSTOMER SERVICE CONTACT CENTER REPRESENTATIVES
- Micro Center
-
Hilliard, OH
FULL_TIME
-
MICRO CENTER is the nation’s leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000 selection of premier computer products and the most knowledgeable staff in the business. Passion, Energy & Commitment describe life at Micro Center. We are passionate about customer service and developing long-term customer relationships. We are looking for those that are committed to these same values.
We are currently seeking energetic Customer Service Contact Center Representatives with a passion for customer service and growing their skills. We have both full time and part time availability between the hours of 12pm and midnight at our Corporate Office Contact Center. We also have openings for bi-lingual Spanish speaking representatives. Join our high-spirited team with contests, parties, and more! Plus, get top tier training to enhance your skills and grow your career. Our Contact Center associates are responsible for providing excellent technical support and customer service to the customers of our nationwide retail chain.
No previous experience at a corporate call center is necessary. We will train you to be the best that you can be!!!
Bi-lingual Spanish speaking candidates encouraged to apply!
MICRO CENTER OFFERS EXCEPTIONAL BENEFITS: Micro Center has great perks & benefits that include an excellent discount on computers & electronics that can be shared with family & friends. Even a generous tuition reimbursement & education discount program is available. Plenty of on-the-job training, treats & raffles are regular perks as well! Join our energetic, casual & fun Micro Center team today!- Flexible Schedules & Excellent Pay
- Employee Discount that includes a Friends & Family Discount Program
- Tuition Reimbursement & Education Discounts
- Paid Time Off for Regular Associates
- Benefit Coverage for Regular Full-Time Associates
- Telehealth benefits for Part-Time Associates
- Esteemed Vendor & Company Job Training
- Career Advancement Opportunities
- Manage large amounts of inbound contacts in a timely manner via Phones, Chat, Text and Email.
- Maintain a general understanding of current consumer electronic devices and technology.
- Identify customers’ needs, clarify information, qualify issues, and offer solutions.
- Personalize support in order to improve customer satisfaction.
- Accurately document all customer contact and enter in appropriate database.
- Develop and maintain effective working relationships to assure teamwork.
- Meet personal/team goals.
- Other duties as assigned.
- High School diploma with one-year related experience in a customer service or related role preferred.
- Skilled at listening and problem solving.
- Strong verbal and written communication
- Bi-lingual Spanish speaking candidates encouraged to apply.
- Proficient typing skills are needed.
- Able to multitask while setting priorities.
- Adjust and adapt to unique customer types.
- Passion for technology including computers & electronics is a definite plus - have fun at work with products you love!
At Micro Center, we empower our employees to set their sights high and blaze their own trails. This is a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit and unwavering commitment to the customer can take you and your career to new places.
Micro Center is an Equal Opportunity Employer. - 7 Days Ago
CUSTOMER SERVICE CONTACT CENTER REPRESENTATIVE - EVENING SHIFT!
- Micro Center
-
Hilliard, OH
FULL_TIME
- MICRO CENTER is the nation’s leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000 selection of premier computer products and the most knowl...
- 7 Days Ago
Contact Center Representative
- BMI Federal Credit Union
-
Dublin, OH
FULL_TIME
- Job DescriptionCompany: BMI Federal Credit UnionLocation: Dublin, OHPosition: Contact Center RepresentativeBMI Federal Credit Union strives to maintain a work environment free from discrimination wher...
- 2 Days Ago
Contact Center Trainer
- AEP Energy, Inc.
-
Columbus, OH
FULL_TIME
- Job Posting End Date 06-18-2024 Please note the job posting will close on the day before the posting end date Job Summary The Contact Center Trainer will be responsible for executing training delivery...
- 2 Days Ago
Resort Contact Center Agent
- Cedar Point Amusement Park
-
Sandusky, OH
FULL_TIME
- Overview:$14.25/hourAges 18 . Pay may vary between position based on job responsibilities.At Cedar Point, work is FUN! Working as a Resorts Contact Center Agent means effectively sell resort propertie...
- 4 Days Ago
Contact Center Program Manager
- Serco North America
-
OH, OH
FULL_TIME
- Position Description Looking for a career where you can make a difference every day? The Call Center Program Manager (PM) ensures the overarching functions of the assigned site meet contractual delive...
- 5 Days Ago
Top Contact Center Executive jobs at Popular Companies
Call Center Operations Manager
- MCI Military Recruitment
-
Wichita, KS
- POSITION OVERVIEW: OPERATIONS MANAGER SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS Our team is looking for experience...
- 6/11/2024 12:00:00 AM
Call Center Operations Manager
- MCI Careers
-
Jacksonville, FL
- LOCATION: Jacksonville, FL JOB TYPE: Full-Time PAY TYPES: Salary + Bonus SALARY: $50000 - $60000 / year BENEFITS & PERKS...
- 6/11/2024 12:00:00 AM
Call Center Operations Manager
- MCI Military Recruitment
-
Jacksonville, FL
- POSITION OVERVIEW: OPERATIONS MANAGER SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS Our team is looking for experience...
- 6/11/2024 12:00:00 AM
Call Center Operations Manager
- MCI Military Recruitment
-
Savannah, GA
- POSITION OVERVIEW: OPERATIONS MANAGER SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS Our team is looking for experience...
- 6/11/2024 12:00:00 AM
Call Center Operations Manager
- ValorVIP
-
Jacksonville, FL
- POSITION OVERVIEW: OPERATIONS MANAGER SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS Our team is looking for experience...
- 6/11/2024 12:00:00 AM
Call Center Operations Manager
- MCI Military Recruitment
-
Las Cruces, NM
- POSITION OVERVIEW: OPERATIONS MANAGER SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS Our team is looking for experience...
- 6/11/2024 12:00:00 AM
Bilingual Call Center Operator
- XLA
-
Irvine, CA
- Primary Work Duties will include but are not limited to the following: Call Intake for all ECCO phone lines and Operator...
- 6/10/2024 12:00:00 AM
Call Center Operator
- Preferred Dental/Laurel Smiles
-
Ellicott City, MD
- Preferred Dental is a general dentistry office in Ellicott City, MD. We are professional, agile, innovative and our goal...
- 6/9/2024 12:00:00 AM
About Ohio
Ohio /oʊˈhaɪoʊ/ (listen) is a Midwestern state in the Great Lakes region of the United States. Of the fifty states, it is the 34th largest by area, the seventh most populous, and the tenth most densely populated. The state's capital and largest city is Columbus.
The state takes its name from the Ohio River, whose name in turn originated from the Seneca word ohiːyo', meaning "good river", "great river" or "large creek". Partitioned from the Northwest Territory, Ohio was the 17th state admitted to the Union on March 1, 1803, and the first under the Northwest Ordinance. Ohio is historically know...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Top Contact Center Executive jobs
$231,053 to $378,143
Most Popular Cities in Ohio for Top Contact Center Executive Jobs
What does a Top Contact Center Executive do?
Top Contact Center Executive in Tacoma, WA
Everyone was frustrated, especially the call center agents.
January 17, 2020
Top Contact Center Executive in Chicago, IL
While there is no “one size fits all” solution, the key to successfully delivering results for all three concerns requires expertly combining people, processes and technology to solve these top challenges.
December 16, 2019