Top Contact Center Executive jobs in Vermont
Top Contact Center Executive plans and directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Top Contact Center Executive establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Top Contact Center Executive develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Typically requires an advanced degree. Typically reports to top management. The Top Contact Center Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Contact Center Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Recently Added Top Contact Center Executive jobs
Contact Center Member Service Associate
- New England Federal Credit Union (NEFCU)
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Montpelier, VT
FULL_TIME
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Job Description
New England Federal Credit Union is recruiting for Member Service Associates to join our Contact Center in South Burlington OR Montpelier! These team members will provide efficient, accurate, and polite interactions with members and follows policies and procedures over the phone, chat, and email while conducting transactions and servicing members. Demonstrates empathy for members’ needs. Has discovery conversations with members, addresses needs and goals when possible, and refers members to specialist when needed.
Benefits include but are not limited to, medical, dental, vision, 401k, paid time off, personal/sick time, gym reimbursement, student debt relief, tuition prepayment and more.
Specific duties include:- Update all member information.
- Set up internal transfers and autopay.
- CD Future saver withdrawals and rebate fees.
- Provide and Post Consumer Loan Payoffs.
- Understand statements and check copies.
- Account Verification/ member security.
- Assist with online banking and account line assistance.
- Knowledge of card applications, online functionality, mobile functionality, mobile wallet.
- Ability to task appropriate probing questions, correctly identify an engagement.
- Consistently meet engagement goals.
- A minimum of one year up to three years of similar or related experience, including preparatory experience
- Previous customer service experience in a fast-paced call center environment preferred
- Excellent communication skills to effectively and professionally communicate with members and staff
- Effective problem-solving skills
- Solid attention to detail and accuracy skills
- Superior customer service skills
- 9 Days Ago
Executive Assistant
- The University of Vermont Medical Center
-
South Burlington, VT
FULL_TIME
- Job DescriptionThe Executive Assistant serves as the primary administrative support person in the Risk Management and Compliance & Privacy offices of the University of Vermont Health Network. The incu...
- 9 Days Ago
Executive Director
- Northfield Senior Center
-
Northfield, VT
PART_TIME
- Executive Director for the Greater Northfield Senior Center, Inc. Seeking an individual with excellent management skills and business knowledge for a PT 25 hour per week position. Salaried position st...
- Just Posted
Executive Director
- Sara Holbrook Community Center
-
Burlington, VT
FULL_TIME
- Provide leadership, direction, administrative management, and oversight of the Sarah Holbrook Community Center’s (SHCC) programs, operations, and services provided on behalf of children and families, ...
- 19 Days Ago
Field Sales Representative
- Top Closers
-
Thetford, VT
FULL_TIME
- Are you a top-performing sales professional with a passion for renewable energy? Do you have a proven track record of exceeding sales targets and closing deals? If so, we have an exciting opportunity ...
- 2 Months Ago
Software Engineer
- Top Gun Staffing Group
-
South Burlington, VT
FULL_TIME
- Top Gun Staffing Group LLC has partnered with an employee benefits TPA (third-party administrator) to identify a Software Engineer to join their team in South Burlington, VT! The ideal candidate will ...
- 9 Days Ago
Top Contact Center Executive jobs at Popular Companies
Call Center Operations Manager
- MCI Military Recruitment
-
Wichita, KS
- POSITION OVERVIEW: OPERATIONS MANAGER SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS Our team is looking for experience...
- 6/11/2024 12:00:00 AM
Call Center Operations Manager
- MCI Careers
-
Jacksonville, FL
- LOCATION: Jacksonville, FL JOB TYPE: Full-Time PAY TYPES: Salary + Bonus SALARY: $50000 - $60000 / year BENEFITS & PERKS...
- 6/11/2024 12:00:00 AM
Call Center Operations Manager
- MCI Military Recruitment
-
Jacksonville, FL
- POSITION OVERVIEW: OPERATIONS MANAGER SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS Our team is looking for experience...
- 6/11/2024 12:00:00 AM
Call Center Operations Manager
- MCI Military Recruitment
-
Savannah, GA
- POSITION OVERVIEW: OPERATIONS MANAGER SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS Our team is looking for experience...
- 6/11/2024 12:00:00 AM
Call Center Operations Manager
- ValorVIP
-
Jacksonville, FL
- POSITION OVERVIEW: OPERATIONS MANAGER SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS Our team is looking for experience...
- 6/11/2024 12:00:00 AM
Call Center Operations Manager
- MCI Military Recruitment
-
Las Cruces, NM
- POSITION OVERVIEW: OPERATIONS MANAGER SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS Our team is looking for experience...
- 6/11/2024 12:00:00 AM
Bilingual Call Center Operator
- XLA
-
Irvine, CA
- Primary Work Duties will include but are not limited to the following: Call Intake for all ECCO phone lines and Operator...
- 6/10/2024 12:00:00 AM
Call Center Operator
- Preferred Dental/Laurel Smiles
-
Ellicott City, MD
- Preferred Dental is a general dentistry office in Ellicott City, MD. We are professional, agile, innovative and our goal...
- 6/9/2024 12:00:00 AM
About Vermont
Vermont is located in the New England region of the Northeastern United States and comprises 9,614 square miles (24,900 km2), making it the 45th-largest state. It is the only state that does not have any buildings taller than 124 feet (38 m). Land comprises 9,250 square miles (24,000 km2) and water comprises 365 square miles (950 km2), making it the 43rd-largest in land area and the 47th in water area. In total area, it is larger than El Salvador and smaller than Haiti. It is the only landlocked state in New England, and it is also the easternmost and the smallest in area of all landlocked sta...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Top Contact Center Executive jobs
$231,762 to $379,303
Most Popular Cities in Vermont for Top Contact Center Executive Jobs
What does a Top Contact Center Executive do?
Top Contact Center Executive in Tacoma, WA
Everyone was frustrated, especially the call center agents.
January 17, 2020
Top Contact Center Executive in Chicago, IL
While there is no “one size fits all” solution, the key to successfully delivering results for all three concerns requires expertly combining people, processes and technology to solve these top challenges.
December 16, 2019