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GardaWorld –
Security Services

Job Title: Account Manager – Corporate Security
Environment: Corporate Building
Location: Denver, CO (DTC)
Type: Full-time

Shift: Monday – Friday 8am-4pm (40 hours/week)

Compensation: $80,000 / yearly

Included Benefits/Perks: Full medical, dental, vision, 401(k), weekly pay, free uniforms, direct deposit, paid vacation, free life insurance, employee assistance program, and more!

About the Company

You’ve got the right skills. What you need is the right opportunity to unleash your potential. We agree, and we’re hiring!

Every day is different at GardaWorld with diverse work assignments and flexible schedules. We are leaders in Professional training programs that cover every aspect of delivering world class security services. And every industry counts on us because we’re the very best at what we do. Perhaps you are, too.

In our complex world today, GardaWorld stands out as the largest privately owned security services company in the world. We’re experts at protecting people and assets. We’re also growing everywhere and expanding in multiple locations. If you’re a sharp, talented, self-confident individual who excels in customer service, you can build a future here. We give you all the tools you need to expand your skills and grow your career with exceptional opportunities for advancement. You can stand out – and thrive – here, too.

About the Job:

• Excellent customer service is always top priority.
• You observe, survey the area, and provide reporting on activity at your assigned location.
• You provide rapid response in critical situations.
• You’re good with reading and writing detailed reports.
• You know when and how to enforce customer procedures, regulations, and standards.
• Adequate daily management to oversee administration of the contract.
• Monitor compliance as per the requirements of the contract.
• Coordinate communications with Customer contacts.
• Identifies and utilizes networking opportunities with client and implements security industry best practices.
• Implements key performance measures, tracking tools, scorecards, and reporting methods in cooperation with regional, branch, site and client managers to enhance security team effectiveness and performance.
• Work with Customer to resolve any problems between the company’s personnel and Customer ’s personnel, conduct ongoing evaluation of Vendor’s performance, and recommend to Customer 's designated contacts revisions to Customer security procedures.
• Shall perform a formal evaluation of all Vendor Workers performing security force services each year as well as an informal evaluation annually. The Vendor shall provide Customer with a copy of Vendor's evaluation form for Customer approval review and comment. The Vendor may, at Vendor's discretion, perform additional evaluations or performance measurements as appropriate.
• Initiates, coordinates, and assumes responsibility for benchmarking and the identification of cost saving practices.
• Serves as a key point of contact to ensure the delivery of high-quality customer service for assigned site; evaluates service quality and initiates any necessary communication and/or corrective action in a timely manner.
• Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies, and procedures; ensures that staff members understand and comply with applicable laws, regulations, policies, and procedures.
• Within scope of contract and assigned duties, reviews appropriate expenditures including equipment, supplies, and ensure invoices are correct, delivered and paid in a timely manner.
• Ensures appropriate staffing levels, in collaboration with regional management as necessary; ensures scheduling is handled effectively to meet client requirements while controlling labor costs.
• Provides input to company initiatives; promptly assists in the resolution of legal, financial, human resources, and administrative issues.
• Builds and facilitates teamwork and partnerships and the implementation of progressive change.
• Performs additional functions, duties and specific tasks of a similar nature and scope as necessary to achieve assigned business objectives.
• Assists client in evaluation of physical security needs and determines feasibility of delivery of requested or desired services; demonstrates understanding of and ability to operate in global business environment.

About the Qualifications:

• You have a high school education or equivalent (GED)
• You’re able to ace (and pass) an extensive screening process
• Legally authorized to work in the United States
• If you have Security, Military, Corrections, or Law Enforcement experience – even better!
• Must have a state security license or ability to obtain one
• Must be at least 21 years of age for security posts that operates a company vehicle.
• Valid driver's license and clean driving record
• Demonstrate a stable work history
• Have reliable transportation
• Able to climb stairs, walk, stand, and sit for long periods of time
• Must have at least 3 years security supervisor experience
• Able to accept last-minute assignments due to call-offs or No Call No Shows
• Must feel comfortable using different levels of technology; willingness to learn proprietary applications as needed
• Participate in the selection, orientation, training, and continual development of staff assigned to the account.
• Develop and maintain effective relationships with client and employees, and serve as the liaison between GardaWorld, our client, and our assigned staff.
• Ability to create accurate activity and incident reports as needed
• Ability to observe, survey, report and respond to critical situations while on any given property
• Ability to multi-task a must as some job sites are very busy while others are slower paced
• Ability to meet all physical demands of each site which may include long periods of sitting, standing and walking
• Provide a single point of contact responsible for the Customer account.
• Must be available for phone calls and meeting in a timely manner.
• Must prepare and present quarterly business reviews to Customer relationship contacts and Customer senior level management.

If you want a real career opportunity where you are part of a dynamic supportive team that’s dedicated to your success, check us out. We’re a global organization that embraces our cultural diversity and we promote engagement, communication, and sharing ideas across all our teams. At GardaWorld, you’ll have plenty of room to grow - and that’s just for starters. Explore your future with us today.

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