Top Customer Service Executive jobs in Idaho

Top Notch Heating and Plumbing stands for excellence in customer service and takes the profession of plumbing very seriously. Our mission is to become the No. 1 Plumbing and HVAC contractor in Eastern Idaho and we know we can get there by hiring the best in the business. That could be YOU!

3 Reasons You’ll LOVE Working for Us…

1. Our employees must win! We realize that the only way to have happy customers is to have a happy team of people serving them! We do everything imaginable to support our people, lift them up to make them better, and ensure that they’re successful. And for doing a great job, they receive tremendous financial rewards—as well as incredible career satisfaction. This is a workplace you’ll enjoy being a part of.

2. Our customers must win! We do everything imaginable to ensure that our customers are 100% satisfied and absolutely love our services. If they don’t, we do whatever is necessary to make them happy they did business with us—so much so that they insist on telling their friends and family!

3. Our company must win! We believe if we’ve done absolutely everything possible to make sure our customers win and our employees win, we will naturally win. And we must win—and be financially successful—to help more customers and provide more opportunity for our employees and their families.

Job Description

The Customer Care Specialist supports the day-to-day operations of the company and is the primary point of contact for customers. The CCS answers the phone, obtains customer information, books calls, and addresses any customer concerns. If an issue arises, the CCS will work diligently to solve the problem, to the customers' satisfaction. As part of this responsibility, the CCS will develop and manage reports, and interact with field personnel to schedule calls efficiently. A successful CCS must have the ability to function as a part of a team and be able to think creatively and critically. All CCSs are held to high standards and must perform to company and department KPIs.

The ideal CCS is a high energy, positive and uplifting individual with excellent verbal communication skills and a knack for serving customers. Understanding that each customer has a unique home problem they are looking to resolve, the CCS must show empathy and ensure that the customer is at ease and confident we will resolve their issue promptly. It is imperative that the CCS is proactive and urgent in booking calls.

The essential functions include, but are not limited to the following:

• Assisting in taking all incoming client calls, recognizing that this is where the client will form their first impression of the company. Good communication with the client is essential! Make sure that taking care of the clients takes higher priority than any other task and that the clients are enthusiastic about how they are treated. Have a courteous and pleasant demeanor whether on a phone call or not. Know that courteousness affects other team members’ spirit.
• Making sure that the phone is answered before the third ring and that the approved company greeting is used each time.
• Notify client ahead of time if the technician/plumber/comfort advisor, is not going to arrive at their home in the scheduled time window and re-scheduling the time to the client’s satisfaction.
• Making sure that Club Membership clients are continually called. Extra scheduled service appointments should be booked to make up for any shortfall of repair calls. Performing the budgeted number of service and repair calls each day is critical, because residential replacement leads are coming from those calls.
• Assist with dispatching of all service and maintenance calls to ensure maximum efficiency of scheduling without compromising client satisfaction.

Requirements:

• High school diploma/GED required
• Self-starter, reliable, flexibility with hours
• Strong customer service skills, must be able to talk on the telephone for 8-10 hours a day
• Present and communicate professionally (written and verbal)
• Excellent interpersonal communication skills on a professional and technical level, with coworkers, management, and customers
• Able to work both independently and as part of a team
• Strong English composition skills, bilingual a plus
• Telephone etiquette and working knowledge of email systems
• Experience with Service Titan is a plus

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Benefits:

• Professional development assistance
• Referral program

Shift:

• 8 hour shift
• Day shift

Work setting:

• In-person

Shift availability:

• Day Shift (Preferred)

Work Location: In person