Top Customer Service Executive plans and directs all aspects of an organization's customer service policies, objectives, and initiatives. Responsible for the overall satisfaction of customers. Being a Top Customer Service Executive provides leadership to establish direction and initiatives for service operations. Ensures that service policies and practices align with overall organizational direction and objectives. Additionally, Top Customer Service Executive leads a high quality customer support organization and instills a strong service culture that demonstrate industry best practices. Utilize service metrics and analytics to refine and continuously improve service delivery. Requires a bachelor's degree or equivalent. Typically reports to top management. The Top Customer Service Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Customer Service Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Job title: Senior Systems AWS Devloper
Location: Newark, NJ
Required skills:· 5 years of experience as a Systems Analyst or similar role, with a focus on customer-facing applications and trip planner systems within the transportation industry.·
Strong proficiency in programming languages such as C#, Python, or JavaScript, with experience in full-stack development preferred.·
Excellent written, verbal skills are required.·
Experience with Docker and Kubernetes.
Having used ECS or EKS in the past is a plus.·
Proficiency in at least one language from our stack: C#, .net, python· Strong notions of security best practices (e.g. using IAM Roles, KMS, etc.).·
Experience with monitoring solutions such as CloudWatch,
Prometheus, and the ELK stack.·
Previous exposure to large-scale systems design.·
Ability to troubleshoot distributed systems.·
Knowledge of writing infrastructure as code (IaC) using CloudFormation or Terraform.· Experience with building or maintaining cloud-native applications.·
Past experience with the serverless approaches using AWS Lambda is a plus.
For example, the Serverless Application Model (AWS SAM).·
Knowledge of software development life cycle (SDLC) and project management principles.· Solid understanding of software development methodologies, design patterns, and best practices.·
Familiarity with web development frameworks and technologies such as AngularJS, ReactJS, or Node.js.·
Excellent analytical and problem-solving skills, with the ability to translate complex requirements into technical solutions.·
Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
Regards,
Hameed Shaikh
SpikeIT Global Solutions, Inc.
Phone: 732-743-8526
Email: hameed.s@spikeitglobal.com
Web: www.spikeitglobal.com
Job Type: Full-time
Schedule:
Experience:
Ability to Relocate:
Work Location: In person