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www.diversityfamilyhealth.com

Position Summary: To provide effective, efficient and appropriate services to DFH patients in order to serve the community’s healthcare needs.

Supervision Exercised: Provides team leadership to Clinical Staff

Position Responsibilities:

• Operate multi-line telephone system; answer, screen and forward calls, providing information, taking messages, review voicemails, and scheduling appointments.
• Perform administrative support tasks such as proofreading, transcribing handwritten information, and operating calculators or computers to work with invoices and other documents.
• Hear, resolve, and forward complaints from customers and public to the appropriate person.
• Transmit information or documents to customers, using computer, mail, or facsimile machine.
• Analyze data to determine who would best answer a question from a customer or member of the public.
• Provide information about establishment such as location of departments or offices, employees within the organization, or services provided.
• Medical Records, Referrals

Skills

• Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
• Possess call handling and administrative skills
• Good communication skills
• Ability to reason, problem solve and think outside the box
• Multi-task a variety of issues
• Good organization skills and can prioritize tasks
• Proficient in Microsoft Office programs
• Good attention to detail
• Reliable/dependable
• Flexible and adaptable to changes in environment and industry
• Team Player; work well with others

Minimum Requirements: Ability to perform each position responsibility satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential.

Education and/or Experience:

• Must have a high school diploma, college degree preferred, not required.
• Six months to one-year related experience and/or training; or equivalent combination of education and experience.
• Good communication skills
• Flexible and adaptable to changes in environment and industry Ability to reason, problem solve and think outside the box
• Multi-task a variety of issues
• Good organization skills and can prioritize tasks
• Proficient in Microsoft Office programs
• Good attention to detail
• Reliable/dependable
• Flexible and adaptable to changes in environment and industry
• Team Player; work well with others

Special Requirements:

• Must be willing to travel between DFH health centers. Must be willing to work evening hours and weekends if necessary.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Private practice

Medical specialties:

• Primary Care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 2 years (Preferred)
• Medical terminology: 2 years (Preferred)
• Computer skills: 3 years (Preferred)
• Medical records: 4 years (Preferred)
• Referrals: 1 year (Preferred)

Ability to Relocate:

• Tulsa, OK 74104: Relocate before starting work (Required)

Work Location: In person