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Lead Groomer Job description

Are you passionate about providing exceptional grooming services while leading a community that works together for the love of our furry friends? Furry Land of Hartford is seeking a skilled and enthusiastic Lead Groomer to join our team. We offer a unique mobile spa experience for dogs and cats, ensuring a stress-free and convenient grooming process for both pets and their owners.

COMPANY DESCRIPTION

Furry Land Mobile Pet Grooming is one of the largest mobile grooming franchise companies in the nation. We operate nationwide and continue to grow. At Furry Land, we are dedicated to ensuring the lives of pets are healthy and comfortable. We are dedicated to our animals, our clients, and our team. At Furry Land, we specialize in timesaving & stress-free pet grooming experiences.

ABOUT OUR MOBILE SALONS

When our pets inspire us to be more loving and caring individuals, it’s no surprise that our Lead Groomer truly embodies those qualities. With your patience, guidance, and passion for helping others, you’ll help to lead the operations of the business—from head to tail! You will build relationships with clients, champion exceptional customer service, lead your associates, and drive results to grow the business.

LEAD GROOMER RESPONSIBILITIES

• Onboard all new associates and groomers, ensuring their completion of all training requirements and annual safety certifications, any required certifications by the state, and ensuring that each groomer represents the brand in a positive way according to our standards.
• Drive our state-of-the-art 2023 Mercedes Sprinter van to scheduled appointments in the Hartford area – equipped with the latest insulation technology to ensure you can work in comfort all year long.
• Ensure you and your groomers provide professional services including bathing, brushing, trimming, and styling according to customer preferences and breed standards.

• Develop a local business growth and advertising strategy with other members of Furry Land and oversee its execution of it.
• Ensure that the vans being used for mobile grooming are being properly maintained, serviced, and registered, and oversee any upkeep or repairs required to the vehicles.
• Schedule and manage appointments, ensuring timely arrivals and efficient use of time to maximize productivity. Covering shifts as necessary for customer satisfaction on scheduled appointments.
• Provide exceptional customer service by addressing client inquiries, addressing concerns, and always maintaining a friendly and professional demeanor.

LEAD GROOMER REQUIREMENTS

• Proven experience as a professional pet groomer, with a deep understanding of various grooming techniques, breed-specific cuts, and coat types.
• Valid driver's license and a clean driving record, with the ability to drive a grooming van safely and efficiently.
• Passion for working with animals and a demonstrated ability to handle pets of all sizes, temperaments, and breeds.
• Excellent communication and interpersonal skills, with the ability to build rapport with pet owners and provide outstanding customer service.
• Strong attention to detail and the ability to consistently deliver high-quality grooming services.
• Ability to work independently and manage time effectively to meet appointment schedules.
• Ability to handle and lift all breed sizes.
• Flexibility to work weekends, holidays, and occasional extended hours based on customer demand.
• Certification from a reputable grooming school or a similar grooming qualification is highly desirable.
• 5 years of experience in guest service roles as a store partner is preferred.
• Experience supervising partners, or demonstrating an aptitude for training, motivation and sales techniques, and analytical abilities is preferred.
• A minimum of one year of experience in all breeds of grooming is required.
• Experience monitoring and providing direction to Grooming partners is preferred.
• Previous supervisory experience and prior retail experience are preferred.

Apply now to experience a career that loves you back!

This job summary is intended to describe the general nature and level of work the leader assigned to this job performs. It is not intended to include all duties and responsibilities. Furry Land Hartford is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, as well as any other characteristic protected by federal, provincial, or local law. Applicants must be over the age of 18.

Knowledge, Skills, and Abilities

Judgment: Make sound decisions regarding everyday issues and problems. Chooses alternatives based on consideration of pros and cons, timing, and available resources. Makes timely decisions regarding problems/issues requiring immediate attention.

Focus on Customers: Ensures an accurate understanding of guests’ needs and makes recommendations based on those needs.

Communication: Listens carefully and attentively to others’ opinions and ideas. Communicates information clearly, concisely, and professionally. Provides an appropriate level of detail in communications. Proactively shares timely updates and information with partners. Handles difficult customers well using interpersonal skills and patience.

Engage and Inspire: Energizes others by clarifying their work’s broader purpose and mission. Demonstrate a can-do spirit, a sense of optimism, ownership, and commitment. Encourages high standards of performance and acknowledges others’ efforts and accomplishments.

Talent Enhancement: Identifies and recruits/refers qualified people. Makes accurate evaluations of people’s capabilities and fit. Provides coaching and guidance where appropriate to enhance others’ skills development.

Supervisory Responsibility

Directly supervise all mobile salon staff. Provide guidance and training to mobile salon staff. Test potential applicants for grooming procedures and evaluate skills on other job-related tasks. Complete performance evaluations for all mobile salon partners.

Job Type: Full-time

Pay: $40,000.00 - $80,000.00 per year

Experience level:

• 3 years

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Veterinary technician: 1 year (Preferred)
• Kennel Tech: 1 year (Preferred)
• Business management: 1 year (Preferred)
• Pet grooming: 2 years (Required)

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• Hartford, CT: Relocate before starting work (Required)

Work Location: On the road