Top Managed Care Executive plans and directs all aspects of an organization's managed care function. Responsible for directing and implementing managed care systems for healthcare facilities. Being a Top Managed Care Executive requires a bachelor's degree. Typically reports to a top management. The Top Managed Care Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Managed Care Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Top Notch Heating and Plumbing stands for excellence in customer service and takes the profession of plumbing very seriously. Our mission is to become the No. 1 Plumbing and HVAC contractor in Eastern Idaho and we know we can get there by hiring the best in the business. That could be YOU!
3 Reasons You’ll LOVE Working for Us…
1. Our employees must win! We realize that the only way to have happy customers is to have a happy team of people serving them! We do everything imaginable to support our people, lift them up to make them better, and ensure that they’re successful. And for doing a great job, they receive tremendous financial rewards—as well as incredible career satisfaction. This is a workplace you’ll enjoy being a part of.
2. Our customers must win! We do everything imaginable to ensure that our customers are 100% satisfied and absolutely love our services. If they don’t, we do whatever is necessary to make them happy they did business with us—so much so that they insist on telling their friends and family!
3. Our company must win! We believe if we’ve done absolutely everything possible to make sure our customers win and our employees win, we will naturally win. And we must win—and be financially successful—to help more customers and provide more opportunity for our employees and their families.
Job Description
The Customer Care Specialist supports the day-to-day operations of the company and is the primary point of contact for customers. The CCS answers the phone, obtains customer information, books calls, and addresses any customer concerns. If an issue arises, the CCS will work diligently to solve the problem, to the customers' satisfaction. As part of this responsibility, the CCS will develop and manage reports, and interact with field personnel to schedule calls efficiently. A successful CCS must have the ability to function as a part of a team and be able to think creatively and critically. All CCSs are held to high standards and must perform to company and department KPIs.
The ideal CCS is a high energy, positive and uplifting individual with excellent verbal communication skills and a knack for serving customers. Understanding that each customer has a unique home problem they are looking to resolve, the CCS must show empathy and ensure that the customer is at ease and confident we will resolve their issue promptly. It is imperative that the CCS is proactive and urgent in booking calls.
The essential functions include, but are not limited to the following:
Requirements:
Job Type: Full-time
Pay: $15.00 - $20.00 per hour
Benefits:
Shift:
Work setting:
Shift availability:
Work Location: In person