Trade Show Director jobs in Rhode Island

About Us:
Superior Comfort is dedicated to providing top-notch home services with a focus on excellence and customer satisfaction. We are looking for a dynamic Trade Administrator to join our team and help us maintain our high standards of service delivery and trade operations.

Mission:
As a Trade Administrator, you will play a pivotal role in coordinating and scheduling service requests from customers while handling trade-related administrative tasks. Your primary responsibility will be ensuring smooth service operations by efficiently managing service requests, assigning technicians, and overseeing trade-related documentation and processes.

Key Responsibilities:

Scheduling and Dispatching:

• Receive and prioritize service requests based on urgency and nature.
• Schedule appointments considering customer and technician availability.
• Assign appropriate technicians or service providers to each job.
• Reschedule calls when necessary to accommodate emergencies.

Routing and Logistics:

• Optimize technician routes to minimize travel time and maximize efficiency.
• Ensure field personnel have the necessary equipment and supplies.
• Track job progress and communicate any delays or changes to customers and technicians.

Trade Administration:

• Handle administrative tasks such as processing purchase orders, invoices, and payments.
• Maintain accurate trade transaction records, including receipts, bills of lading, and customs documentation.

Documentation and Data Management:

• Keep accurate records of customer interactions, service requests, trade transactions, and job assignments.
• Generate reports on service activities, expenses, and inventory levels to identify trends and improve efficiency.

Communication and Coordination:

• Act as a central point of contact for customers, technicians, suppliers, and stakeholders.
• Relay important information and updates clearly and timely.
• Coordinate with other departments to ensure seamless service delivery and trade operations.

Emergency Response:

• Handle emergency service requests promptly, prioritizing urgent situations.
• Follow established protocols for emergency situations, including notifying appropriate authorities.

Requirements:

• High school diploma or equivalent; additional certification in customer service or dispatching is a plus.
• Proven experience in a customer service or dispatching role, preferably in a home services or similar industry.
• Familiarity with trade-related administrative tasks.
• Excellent communication skills, both verbal and written.
• Strong organizational and multitasking abilities.
• Proficiency in computer systems, dispatch software, and office productivity tools.
• Knowledge of geographic areas and routes to optimize technician assignments.
• Ability to remain calm under pressure, especially during emergencies.
• Attention to detail and commitment to accurate records.

Benefits:
Your benefit package will include (everything except hourly pay begins after the 90-day probationary period is completed):

• Full-time employment starting at $(hourly rate)/hour
• Health, dental, and vision insurance are optional additional costs for all full-time employees after 90 days of employment.
• Paid holidays
• Accrued sick time: 1 hour for every 35 hours worked, up to 40 hours/year (sick time must be used, unused sick time cannot be redeemed for pay)
• Vacation time: 40 hours per year after 1 year of employment, 80 hours per year after 2 years of employment, 120 hours per year after 5 years of employment
• 401K/ Roth 401K provided with an employer match of up to 4% of your pay after an 8% contribution.

Schedule:

8 AM to 4 PM Monday through Friday with a rotating on-call schedule.

Superior Home Service is an Equal Opportunity Employer. We are committed to providing a workplace free from discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, sex, national origin, age, disability, or any other status protected by the laws or regulations in the locations where we operate. We encourage applications from all qualified individuals.

Job Type: Full-time

Pay: $23.00 - $28.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Ability to Commute:

• Bristol, RI 02809 (Required)

Ability to Relocate:

• Bristol, RI 02809: Relocate before starting work (Required)

Work Location: In person