User Liaison jobs in New Hampshire

Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us - and helped us grow a team that now serves over 180,000 learners worldwide.

Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you.

This position will be partially based in the following office location:

For hybrid roles, employees must be able to commute to Manchester, NH on a regular basis.

The opportunity

Reporting to the Senior Director of Library User Experience, you will work within the Office of Knowledge Management and Information Science (OKMIS) on library user experience, accessibility, and DEI efforts to support SNHU's mission and learner needs. You will serve the entire university community, both in person and online, and collaborate with partners to support learners' success.

What you'll do:

• Help evaluate the library user experience and develop action plans to positively affect evolving learner needs.
• Perform accessibility reviews and addresses remediation requests.
• Help develop and implement user experience training and best practices.
• Provide support in user experience and accessibility needs, including in person library services.
• Supervise, hire, and train student workers for necessary activities across OKMIS, including cross-functional projects.

What we're looking for:

• 2 years' experience performing accessibility reviews and evaluating user experience.
• Bachelor's degree
• Knowledge of digital and physical accessibility best practices.
• Experience supervising staff or student workers.

We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for.

Exceptional benefits (because you're exceptional)

You're the whole package. Your benefits should be, too. As a full-time employee at SNHU, you'll get:

• High-quality, low-deductible medical insurance

• Low to no-cost dental and vision plans

• 5 weeks of paid time off (plus almost a dozen paid holidays)

• Employer-funded retirement

• Free tuition program

• Parental leave

• Mental health and wellbeing resources