Visitor Research Analyst - Museum jobs in Colorado

Visitor Research Analyst - Museum evaluates and researches visitor experiences, learning, exhibition, program etc. Utilizes findings to inform appropriate exhibit and improve museum program development. Prepares visitors reports and technical papers to suggest enhanced innovative learning environments for museum. Being a Visitor Research Analyst - Museum requires a master's degree of social science or its equivalent. Typically reports to a supervisor or a manager. The Visitor Research Analyst - Museum gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Visitor Research Analyst - Museum typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Visitor Services Associate
  • Wings Over the Rockies Air & Space Museum
  • Denver, CO FULL_TIME
  • Description


    Locations:

    Air & Space Museum - 7711 E Academy Blvd, Denver CO, 80230 (primary)

    Exploration of Flight - 13005 Wings Way, Englewood CO, 80112 (secondary)


    Status & Classification:    Regular | Part-Time | Non-Exempt


    Payrate:    $18.50/hour starting wage

                        ($19/hour after 150-day probationary period)


    Work Schedule:    Monday ~ Saturday, 9am ~ 5pm* | Sundays, 11am ~ 5pm* | < 30 hours/week
    *This position must accommodate a flexible work schedule. Shift lengths and start times may vary depending on operational demands and Museum closures including evenings, weekends, holidays, and occasional special events.


    Application window:     deadline to submit applications is Friday May 31st, 2024


    Organization

    Founded in 1994 on the former Lowry Air Force Base in east Denver's historic Lowry Field neighborhood, Wings Over the Rockies is a non-profit community organization dedicated to unlocking dreams of flight through exhibits, local events, and educational programming. We are Colorado’s premier Air & Space Museum having been recognized by CNN Travel as one of their 20 Best aviation museums in the world. Each year we welcome roughly 160,000 visitors representing all 50 states and dozens of countries internationally. Wings is committed to diversity, inclusion, and accessibility. The Museum boasts more than 100,000 sq. ft. of open hangar space full of iconic aircraft, space vehicles, historical artifacts, and more. Visitors can experience thrilling flight simulators, discover educational programs, and participate in one of our many exciting museum-sponsored events.


    Exploration of Flight (EoF) is our flight-focused educational extension. This 15-acre campus is located at the Centennial Airport where we offer showcase events with a variety of aircraft, aviation immersion programs, pilot ground training, and flight experiences. EoF is home to our Blue Sky Gallery exhibit and interactive aviation center featuring an airworthy fleet of civilian and military aircraft.


    Summary

    Visitor Services Associates are responsible for providing a positive and memorable experience for Museum-goers. This position serves to enhance the guest experience by welcoming and assisting visitors from entrance to exit. They are the public face of the organization and help to facilitate Museum operations on a day-to-day basis. Visitor Services Associates work together on a team as members of the Visitor Services department reporting directly to the Visitor Services Manager and work inter-departmentally with the Museum Store, Facilities, Corporate Events, program staff, etc.


    Benefits

    • 403(b) group retirement plan
    • Paid Sick leave
    • Museum membership, store discount, and other employee perks
    • Potential for annual bonuses, merit pay increases, and career advancement

    Essential Duties & Responsibilities

    Please Note - This list is not all inclusive but intended to be a general guide to the essential duties of this position.

    • Greet each museum visitor, including members, paid and invited guests, groups, event clientele, and vendors
    • Represent the museum to the public in a welcoming, energetic, professional, and friendly manner
    • Supports policies for internal and external guest experience; models outstanding guest experience at all times
    • Sell tickets for simulators, museum retail store, and memberships/renewal opportunities to all guests and current members
    • Promote various events, membership drives, promotions, and new exhibits to guests in a productive and informational manner
    • Maintain a professional attitude and appearance
    • Inspect the department locations through the eyes of the visitor, and ensure that any irregularities are reported
    • Help manage the traffic flow of visitors and engage with all guests entering the facility
    • Direct deliveries, vendors and event traffic
    • Assist with maintaining the museum store on a daily basis: restocking merchandise, reorganizing shelves, tidying displays
    • Communicate well and often with staff, guests, and volunteers
    • Become trained on how to effectively communicate and interact with people with disabilities and neurodivergent people; some shifts will be scheduled during Sensory Friendly hours and other events that require knowledge on proper etiquette and awareness of people with disabilities and neurodivergent people
    • Handle guest complaints or issues in a manner that ensures positive guest experience recovery, and communicate with managers if additional support is required
    • Provide efficient and accurate collection of fees; Make change and issues receipts to all paying visitors.
    • Utilize Point-of-Sale (POS) systems
    • Reconcile cash drawer at the end of each shift and prepare report of transactions
    • Maintain a clean, neat, and orderly work area
    • Operate various equipment including (but not limited to) flight simulators and VR (virtual reality)
    • Adhere to ride incident/accident reporting procedure
    • Ensure all rides and facilities operate properly, checklist done prior to opening, and address/resolve any issues as they arise

    Working Conditions

    Wings Over the Rockies Air & Space Museum operates within an 80-year-old aircraft hangar. Exploration of Flight is located at a busy regional airport. Environmental conditions may vary.


    If you are an individual with a disability, you may request reasonable accommodations if you are unable or limited in your ability to access job openings or apply for a job on this site. You can request reasonable accommodations by contacting our HR Department at 303-360-5360 for assistance.

    Requirements

    • High school diploma or GED equivalent
    • Minimum 6-months cashier experience and guest experience role
    • Strong interpersonal communication and time management skills
    • Positive personality and exceptional customer service skills
    • Working knowledge and proficiency with basic computer software applications
    • Ability to communicate effectively in noisy, crowded, or stressful situations
    • Self-motivated and capable of working individually and on a team
    • Conversational Spanish or other language proficiency (preferred)
    • Able to navigate 100,000 sq. ft. of floor space and stand for up to 8 hours in all (cold/hot/wet/humid/dry) conditions
    • Must be able to push, pull, squat, and lift 50 lbs.
  • 2 Months Ago

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Visitor Use Analyst
  • US National Park Service
  • Fort Collins, CO FULL_TIME
  • Duties Leads, coordinates and facilitates the development of visitor use management (VUM) plans and strategies, and provides technical assistance to parks throughout the Intermountain region, which in...
  • 19 Days Ago

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Seasonal Museum Associate
  • Childrens Museum of Denver Inc
  • Denver, CO FULL_TIME
  • DescriptionAt the Children’s Museum of Denver at Marsico Campus, we believe in kid-powered learning. We work hard every day to create extraordinary experiences that champion the wonder and joy of chil...
  • 13 Days Ago

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Research Analyst
  • ST2 ManTech Advanced Systems Intl
  • Colorado, CO FULL_TIME
  • Secure our Nation, Ignite your FutureBecome an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech, you’ll help protect our na...
  • Just Posted

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Computer Systems Analyst- PPSD2
  • Ad hoc Research
  • Lakewood, CO FULL_TIME
  • Computer Systems Analyst : Payroll Operations Division (POD) JOB DESCRIPTION Has a broad knowledge of hardware, software and programming; analyzes program, system and subsystem requirements; analyzes ...
  • 2 Days Ago

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Management Analyst*-PPSD1
  • Ad hoc Research
  • Lakewood, CO FULL_TIME,CONTRACTOR
  • Payroll Operations Division (POD) Management Analyst Description of Duties Has a background in multiple areas such as IT, management, computer science, data management or statistics. Gathers data and ...
  • 4 Days Ago

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Research Analyst
  • Lee & Associates Dallas/Fort Worth
  • Dallas, TX
  • The Research Analyst will join the DFW Lee & Associate Marketing & Research team in Dallas (Addison) to aid our office, ...
  • 6/10/2024 12:00:00 AM

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Research Analyst
  • Comprehensive Approach Solutions
  • Tampa, FL
  • Comprehensive Approach Solutions (CAS), is a Minority-owned, Service Disabled Veteran Owned Small Business (SDVOSB) spec...
  • 6/10/2024 12:00:00 AM

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Research Analyst Senior
  • City of Austin Texas
  • Austin, TX
  • APH Planning & Evaluation Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelors deg...
  • 6/9/2024 12:00:00 AM

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Research Analyst
  • Gatewood Wealth Solutions
  • Saint Louis, MO
  • Gatewood Wealth Solutions is seeking a skilled and dedicated Research Analyst to join our team in St. Louis. The Researc...
  • 6/9/2024 12:00:00 AM

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Research Analyst
  • Peraton
  • Huntsville, AL
  • Responsibilities: Peraton offers enhanced benefits to employees working on this critical National Security program, whic...
  • 6/9/2024 12:00:00 AM

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Research Analyst
  • Colliers
  • Walnut Creek, CA
  • Make your next move an expert one. At Colliers it's not our success that sets us apart, it's how we achieve it. Our peop...
  • 6/8/2024 12:00:00 AM

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Research Analyst
  • First Trust Capital Management L.P.
  • Chicago, IL
  • Summary The Research Analyst role at First Trust Alternative Investment Research (“FT AIR”) is focused on supporting all...
  • 6/8/2024 12:00:00 AM

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Research Analyst
  • Goodwin Procter LLP
  • San Francisco, CA
  • Make an impact at Goodwin, where we partner with our clients to practice law with integrity, ingenuity, agility and ambi...
  • 6/8/2024 12:00:00 AM

Colorado (/ˌkɒləˈrædoʊ, -ˈrɑːdoʊ/ (listen), other variants) is a state of the Western United States encompassing most of the southern Rocky Mountains as well as the northeastern portion of the Colorado Plateau and the western edge of the Great Plains. It is the 8th most extensive and 21st most populous U.S. state. The estimated population of Colorado was 5,695,564 on July 1, 2018, an increase of 13.25% since the 2010 United States Census. The state was named for the Colorado River, which early Spanish explorers named the Río Colorado for the ruddy silt the river carried from the mountains. The...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Visitor Research Analyst - Museum jobs
$51,728 to $84,998