JOB ADVERTISEMENT
VE FLOOR LEAD
The New Orleans Museum of Art (NOMA) is accepting applications for Visitor Experience Floor Lead. The Visitor Experience Floor Lead position is a multi-tiered position that can staff all positions in the front-line experience- front desk, museum shop, and gallery attendant. The VE Floor Lead must have the ability to use diplomacy with difficult situations should they arise. The VE Floor Lead will ensure a positive museum experience through exemplary customer services and knowledge of the museum’s mission, exhibitions, collection, programming, protocols, admissions rates, and shop merchandise.
ESSENTIAL JOB FUNCTIONS:
- Provide exceptional visitor experience through excellent interpersonal and customer service skills
- Assists with general museum reception at the front desk
- Assist in working in the Sydney & Walda Besthoff Sculpture Garden and Museum Shop
- Provides general information about the museum, exhibits and the community
- Knowledgeable in selling admission and shop items using a Point of Sale system
- Answers the telephone and fields calls to appropriate staff members
- Stays informed about upcoming programs and fundraising events, and on occasion assists with registration
- Handles membership renewals and request for updates
- Reports comments and feedback from visitors to the Visitor Experience coordinators
- Collects zip codes for visitor reporting
- Handles cash and related paper entries
- Maintains posts when assigned to observe and engage and to ensure individuals are safe.
- Identifies and reports irregularities such as fire hazards, leaking water pipes, and unsecured doors or windows and areas to be secured.
- Enforces all museum policies in a friendly manner, ensures that all visitors entering the galleries have either purchased an admission ticket or are identified as staff or special guest.
- Assist in events check-in, including organizing and communicating with people in line.
- Assist visitors with questions about community partners, transportation services and the City as whole.
- Stock supplies, visitor guides, or store merchandise as needed
- Write incident reports as needed for damages, accidents, or injury
- Perform project-based tasks as assigned by the Management
MINIMUM QUALIFICATIONS:
- High school diploma. Bachelor’s degree preferred
- Two years’ experience with customer service and interest in the visual arts and museum work
KNOWLEDGE, SKILLS AND ABILITIES:
- Ability to multitask
- Strong interpersonal skills and patience.
- Ability to represent the museum with a high level of integrity, ethics and professionalism, adhere to museum policies, and support management decisions in a positive and professional manner.
- Some interest in art and art history. Willingness to remain current on Museum exhibitions, the NOMA permanent collection and programming with the ability to respond to visitor inquiries.
- Must be able to remain calm in stressful situations and help resolve conflicts with tact and courtesy.
- Ability to work positively with colleagues, artists, the public, Board of Trustees, donors and volunteers.
- Solid interpersonal and communication skills; ability to interact with visitors of all ages, abilities, and economic, ethnic, and cultural backgrounds