Visitor Research Analyst - Museum jobs in Vermont

Job Description

Visitor Services Associate

DEPARTMENT: Visitor Services

SUPERVISOR: Director of Museum Operations and Visitor Experience

On a daily basis, Visitor Service Associates support the museum ecosystem in a variety of ways. They are members of the team actively providing customer service at the admissions desk and in the Museum Store, contributing to a high-quality museum experience for all guests, as well as for staff and volunteers.

RESPONSIBILITIES

• Greet, admit and orient a variety of guests from all ages, backgrounds and cultures.

• Respond appropriately to visitor questions and concerns

• Conduct sales. Processing payments (cash, check, credit card) efficiently and accurately, including counting back change for cash sales

• Take direction well, and cross-train across all areas of Visitor Service, including opening and closing duties

• Explain advantages of Museum membership, promoting sales and upgrades as appropriate; assist shoppers in the Museum Store

• Proactively prepare merchandise, stock and tidy the Museum Store

• Shift seamlessly between completing a variety of admission tasks and museum store tasks throughout the day; proactively seek tasks as needed

• Active movement: lifting, reaching, bending, walking, standing

• Staying up-to-date on the latest improvements and changes at the Museum by reading email and participating in meetings, training, etc.

KNOWLEDGE, SKILLS AND EXPERIENCE REQUIREMENTS

• Work well in a team; possess personal initiative and responsibility to support coworkers and guests alike

• Take direction well from supervisors; able to ask questions, learn and adapt quickly

• Treat all staff and visitors appropriately; value respect and equity

• Genuine interest in the Montshire Museum

• Communicate from a place of empathy and encourage positive experiences

• Have a sense of humor and respect for self

• Experience working in a front-facing retail position and/or not-for-profit organization; experience with point-of-sale systems preferred

• Confidently handle payments in all forms and be accurate in all financial transactions

• Computer literate and able to work in multiple programs and platforms

• Able to work a flexible schedule

• Preferably have high school diploma or equivalent education/experience; CPR and First Aid training a plus

WORKING CONDITIONS

• Family-friendly, hands-on museum environment. High energy and busy, with slower periods

• Frequent interruptions and redirection, prioritizing visitor questions and needs

• Working on feet for majority of shift: bending, reaching, lifting, as well as carrying large boxes of supplies (~20-30 lbs)

• Majority of work is indoors, but some work may be required outdoors in spring/summer months

• Approachable, supportive co-workers striving for a collaborative, team-centered environment

• Training in all aspects of work, as well as regular forums and other outlets for staff to share and give feedback

• Attention to health and safety for all staff as well as for guests; inappropriate behavior is not tolerated

• Complimentary membership to the Montshire and 25% discount in Museum Store

• All Montshire employees are subject to a criminal background check

• Montshire Museum of Science requires all employees and volunteers be fully vaccinated against COVID-19.

TIME COMMITMENT

• Full-time hourly position (~37.5 hours/week)

• This position will generally work Thursday - Monday

• Periodic extra shifts, including early mornings and evenings, are required, as are holidays.

• Shifts are generally 8 hours long, including a 30 min unpaid meal break

• Each shift falls within the hours of 8:30 am - 6:00 pm (usually 9 - 5 or 9:30 - 5:30)

Salary and Benefits

Starts at $18.50/hour, non-exempt. Montshire benefits include health insurance, 403(b) retirement savings, paid sick leave, paid vacation, holiday pay, life insurance and short-and long-term disability insurance.

The Montshire Museum of Science is an Equal Opportunity Employer with a passionate commitment to diversity, equity, and inclusion.

Job Type: Full-time

Pay: $18.50 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Day shift
• Every weekend
• Holidays

Ability to Commute:

• Norwich, VT 05055 (Preferred)

Ability to Relocate:

• Norwich, VT 05055: Relocate before starting work (Preferred)

Work Location: In person