Visitor Research Analyst - Museum jobs in Washington

Description

POSITION SUMMARY

A Visitor Experience Guide (VEG) is a vital part of the Visitor Experience Department and is responsible for interacting with museum visitors of all ages. A VEG provides information and facilitates exhibits through play to enhance the visitor experience and create an environment that is welcoming and memorable. This includes supporting the organization’s mission and values, including the race and justice initiatives.

VEG’s are the first line of customer service and responsible for our admissions desk and birthday parties, earning valuable customer service and classroom management experience. This position utilizes strong visitor service, communication skills, multitasking ability, flexibility, judgment, patience, and humor.

RESPONSIBILITIES & DUTIES

RESPONSBILITY

Visitor Service

• Greet all visitors and respond to their needs in a positive way.
• Perform all admissions desk duties including greeting visitors, the point-of-sale system, cash handling, membership sales, and answering phones.
• Accurately inform visitors of museum offerings.
• Great visitors and maintain props to keep the exhibit floor and meeting areas in optimal condition.
• Follow safety procedures to regularly clean and sanitize exhibits.
• Assist in maintaining the cleanliness of the facility including but not limited to, restrooms, classroom spaces, and the exterior of the building.
• Lead birthday parties and STEAM activities as assigned.

Informal Education (20%)

• Interpret and facilitate exhibits through play.
• Lead hands-on activities for children and families on the museum floor
• Assist with the facilitation of educational programs and events as needed.
• Assist with training new staff as needed.

Perform other related duties as assigned.

Requirements

EXPERIENCE AND QUALIFICATIONS

Required

· Friendly, outgoing personality required; must enjoy working with children and families.

· Thrive on working in a fast-paced environment with a wide variety of job responsibilities and demands.

· Demonstrated ability to communicate and relate effectively to a wide variety of individuals.

· Able to work both independently and in cross-functional teams to solve problems creatively.

· Efficient computer skills

· Ability to remain in a stationary position for extended periods of time, work outdoors, move from ground to above shoulder, ascend/descend stairs, position self to bend, stoop, sit, push, and pull.

Preferred

• Bilingual applicants strongly encouraged.
• 1-year experience in a customer service environment
• Experience working with children ages 0-10 years in playful or educational environments.