Voice Communications Manager jobs in Michigan

Account Manager

We’ve grown our team by 7 in the last year! Here’s what a couple team members have to say about Grid4:

“I enjoy the people and the work-life balance” – New hire for HR

“I like the open and friendly work environment, there is always an employee willing to help” – New hire for Project Management

Job Description:

Are you a goal-oriented professional who thrives on meeting new people, selling our essential services, and being on the move? Then this role might be perfect for you! This is a great opportunity to join Grid4 Communications and grow your career with us. We are looking for a highly motivated Account Manager to join a great team and have a real impact on the business!

The ideal candidate will be working proactively and collaboratively with our sales, marketing, and care teams to provide our clients with long-term strategic value and exceptional customer service. Account Managers will inspire a sales team, be customer champions and build upon the existing account relationships at Grid4. 

Grid4 is currently offering a new team member bonus! (Performance plan to follow)

Responsibilities:

The candidate will be responsible for the management and deployment of products and services to new and existing Grid4 customers.

• Serve as point of contact for all customer account management matters
• Manage and facilitate the execution of client programs and specifications, ensuring quality program completion
• Build strong, long-lasting relationships with clients, understand their challenges and needs to better enable their success with our solutions
• Ability to develop and grow a book of business to meet annual team targets
• Influence, delegate, and communicate in a deadline driven environment, ensuring sound planning, exceptional service, and a solid client relationship
• Regularly evaluate the effectiveness of technology on behalf of client's needs; change plans as necessary to produce results
• Collecting, tracking, and yielding positive reviews; resolving customer complaints and changing needs

• Meet weekly with sales team to share the status of accounts, troubleshoot any challenges, incorporate leadership when necessary, and identify/grow new opportunities
• Travel as needed throughout the Metro-Detroit area
• Be able to perform individually at or above expectations

Qualifications, skills, and knowledge:

• A Bachelor’s Degree in relevant field or related experience
• Previous Account Manager and/or telecommunications experience preferred
• Self-motivated
• Experience developing, cultivating, and closing opportunities with clients

• Ability to work independently and in a team environment
• Successfully manage multiple projects simultaneously
• Excellent verbal/written communications and organizational skills
• Ability to prioritize and meet tight deadlines in a fast-paced environment
• Excellent customer service and client communication skills

• Attention to detail and excellent account project management skills
• Exceptional working knowledge of ERP/CRM platforms, Microsoft Office 365

What we’ll bring to the table:

• Work-life balance
  
• Hybrid flexibility
• Vibrant company culture and fun work environment – our values don't sit on a shelf collecting dust, we use them in all we do
• Ability to make an impact – your ideas and voice are important to us and are welcomed here
• Employee health is one of our top priorities! We offer great health benefits – medical, dental, and vision
• Days allocated for rest and relaxation – including 15 PTO days, 10 paid holidays, bereavement, jury duty & military leave
  
• Offering you the best chance to prepare for the future – 401(k) with a generous company match
• Business casual dress code

Salary range: $50,739.00-$71,551.00 commission/bonus