Warranty Coordinator jobs in the United States

Quality Builders Warranty is looking to expand our Homeowner Relations team by hiring another full-time Warranty Coordinator Specialist in Charlotte, NC to act as a liaison between homeowners and builders and drive customer satisfaction results for the company. Are you a people person with strong customer service skills? Would you like to work for an established company in a friendly and supportive office environment where you can grow professionally? If so, keep reading!

Our Warranty Coordinator Specialist earns a starting salary of $45,000 a year (depending on experience) and works Monday-Friday, plus QBW provides a flexible work schedule for our employees. We also offer an excellent benefits package including medical, dental, and vision coverage, profit-sharing/401k plan, paid time off, paid holidays, and a comprehensive onboarding & training program. In order to keep and retain the best, we promote a healthy work/life balance and a laid-back office environment. If this sounds like the opportunity for you, apply today!

ABOUT QUALITY BUILDERS WARRANTY

Quality Builders Warranty is the nation’s premier 10-year new home warranty program. As a result of our integrity and stringent screening process, we have been recognized as the most selective 10-year warranty program in the industry. We are backed by one of the nation’s largest insurers; making us the only warranty program operating with backing by a nationally licensed insurance company of this size.

Our “Builders of Integrity” strive for excellence, and consistently create quality homes and provide dedicated service to our customers. Our members have passed a strict set of standards so homebuyers can have peace of mind knowing they are in qualified hands.

A DAY IN THE LIFE OF A WARRANTY COORDINATOR SPECIALIST

As a Warranty Coordinator Specialist, you and our Homeowner Relations team are crucial to our success! In order to provide our clients with the very best in home building services, you will assist with managing the complaint resolution process, guiding both builders and homeowners in their warranty responsibilities to resolve warranty issues.

In addition, the Warranty Coordinator Specialist will work collaboratively with homeowners, our builder members, as well as their subcontractors in order to facilitate the repair process by evaluating homeowner repair requests, assigning work orders, and monitoring the status of repairs for completion. You will effectively communicate with internal teams and customers to maintain up-to-date company records. Your attention to detail and accuracy help keep our business running smoothly.

You cheerfully handle incoming telephone and email customer inquiries. Your positive, friendly disposition comes through in all of your interactions and our clients and staff enjoy working with you. You are good at establishing procedures and processes to keep everything flowing and organized. You see what needs to be done and jump right in. Your daily contributions help to build our business and customer relationships.

QUALIFICATIONS

• Proven customer service skills and experience in handling customer complaints
• Ability to successfully manage a variety of priorities simultaneously
• Proficient in CRM systems and word processing

Construction experience is a plus, but not necessarily required. Are you the kind of person who quickly catches on to what needs to be done, and then jumps right in? Do you have excellent customer service skills? Are you efficient and good at prioritizing? Are you a team player? If so, then you might just be perfect for this Warranty Specialist/Coordinator position!

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Commute:

• Charlotte, NC 28227 (Required)

Ability to Relocate:

• Charlotte, NC 28227: Relocate before starting work (Required)

Work Location: In person