Warranty Coordinator jobs in Washington

Description

At Motor Services Hugo Stamp and Pacific Power Group, our mission is to sustain the momentum and energy that drives the world forward. Within the marine engine and backup power generation sectors, we offer comprehensive maintenance, repair, and overhaul services. Our highly skilled team comprises field service technicians, engineers, and workshop professionals who are in constant demand to ensure operational stability across vital industries such as military and defense, first responders, and global supply chain providers—covering everything from raw materials to consumer goods and food products. Join us now and become part of a team dedicated to making a meaningful impact on the world.

Job Summary:  The Warranty Coordinator is responsible for coordinating the centralized Warranty process for the company and ensuring warranty claims are handled efficiently, accurately, and timely according to company and manufacture warranty policies, thereby maximizing warranty recovery, and minimizing audit risk. They will partner with service leaders at all branches for repair order review, coaching, training, warranty compliance. Demonstrate excellent customer service through accurate repair order and claims processing with multiple manufacturers for multiple branch locations; auditing warranty repair order documentation for accuracy and compliance.

Benefits Include:  Medical, Dental, Vision, Highly Competitive PTO Accrual, 10 Paid Holidays, Life Insurance, AD&D, Short/Long Term Disability, 401K with Company Match, Pet insurance, Optional Supplemental Insurances, Legal Assistance for Identity Theft, Health Advocate, Tuition Assistance, Maternity and Paternity Leave, Adoption Aid, Referral Bonuses and more. 

Requirements

 Primary (Essential) Duties

•  Act as subject matter expert on warranty policies and procedures.
•  Prepare, track, and communicate branch level and key performance indicators (KPIs: e.g., Day Not Closed reporting, Aging, etc.) associated with warranty initiatives, recoveries, process efficiency, and profitability.
•  Act as liaison between branch locations and manufacturers on communicating claim issues.
•  Process warranty claim credits.
•  Research claim variances: reconcile or review rejected/reduced claim amounts with service manager to develop plans to resubmit lost claims.
•  Confirm warranty eligibility and coverage.
•  Participate in root cause analysis.
•  Participate in warranty related negotiation.
•  Assist with branch personnel training.
•  Help facilitate manufacturer warranty audits.
•  Track and monitor warranty part return requests/material instructions.
•  Communicate warranty labor rate increase activity and eligibility.
•  Validate that branches are following warranty guidelines to maximize claim amounts and communicate mistakes to service managers so they can counsel and train technicians.
•  Provides the Accounting department with all the appropriate documents required to process credits and payments.
•  Assist in additional administrative duties as needed.

Knowledge, Skills, and Abilities:

•  Fundamental understanding of manufacturer warranty programs.
•  Ability to work within company business systems, applications, and manufacturer portals.
•  Strong interpersonal, organizational, and time management skills.
•  Responsible and professional with a strong work ethic, integrity, and reliability.
•  Positive attitude with the ability to collaborate.
•  Excellent attention to detail and data entry skills.
•  Excellent communication skills, oral and written; including phone etiquette, professional demeanor, and customer service skills.
•  Intermediate proficiency with computer programs and MS Office (Word and Excel).
•  Basic understanding of accounting functions.

Experience/Education Requirements:

• High school diploma or general education degree (GED)..
• 5 years’ experience filing and administering warranty claims or equivalent related experience

All offers of employment are contingent upon the successful completion of a background check and drug screening. 

Motor Services Hugo Stamp Inc & Pacific Power Group, LLC shall abide by the requirements of 40 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a).  

Motor Services Hugo Stamp Inc & Pacific Power Group, LLC will not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, or national origin.  

Motor Services Hugo Stamp Inc & Pacific Power Group will take affirmative action to ensure that applicants are employed, and that employees are treated during employment, without regard to their race, color, religion, sex, sexual orientation, gender identity, or national origin.

Motor Services Hugo Stamp Inc & Pacific Power Group, LLC will not discriminate against any employee or applicant for employment because they are a disabled veteran, recently separated veteran, active duty wartime or campaign badge veteran, or Armed Forces service medal veteran (hereinafter collectively referred to as “protected veteran(s)”) in regard to any position for which the employee or applicant for employment is qualified.  

Motor Services Hugo Stamp Inc & Pacific Power Group, LLC will not discriminate against any employee or applicant for employment because of physical or mental disability in regard to any position for which the employee or applicant for employment is qualified.

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