Warranty Manager jobs in Missouri

Overview

Provides leadership and supervision to the Call Center Sales Team, plus support to the Sales Director, CEO and GM. Sales Manager ensures operational policies and procedures are followed, and performance adherence standards achieved. Assess and monitors sales rep's performance, provides coaching to ensure consistent quality and adherence to company culture and standards. Responsible for driving performance and assisting the department to achieve sales quotas, customer satisfaction, production, accuracy, and adherence goals.

Primary Responsibilities

• Responsible for the day-to-day supervision of the call center operations workforce to ensure the highest levels of productivity, service and satisfaction are achieved.
• Perform assigned tasks that enable the constant monitoring of service levels and performance adherence that ensures efficient call volume handling.
• Supervises Sales Leads / TOs and ensure they adherence of all standards, departmental policies, and Ox principles.
• Ensures prompt attention and complete satisfaction of duties, requests from CEO / GM / Sales Director, both in a professional and timely manner.
• Strategize with Leadership Team on company growth, including daily recaps, weekly team meetings and appropriate reporting.
• Knowledgeable of team members KPI metrics and provides ongoing coaching to ensure process flow and team performance are aligned with goals and objectives.
• Work diligently to ensure compliance is at the front of everything we do (including HR tasks and objectives)
• Ability to motivate, engage and lead a team of call center professionals in an on-site environment.
• Ability to work well under pressure, in a highly dynamic and fast-paced environment.
• Ability to work independently and capable of exercising excellent judgment to resolve operational and team member related issues that arise.
• Engaging, compassionate, energetic and enthusiastic attitude required.
• Excellent verbal and written communication skills.
• Ability to work a flexible schedule based on operational demands (day, night, weekends, holidays)
• Ability to remain confidential with all proprietary information
• Performs additional duties as assigned by Management based business demands.

Qualifications and Requirements

• Associate's or Bachelor's Degree preferred or equivalent work experience required
• 3 years Call Center experience required, preferably in the insurance or warranty industry
• Highly Proficient in Microsoft Office (Excel, Word and PPT)