Workforce Analyst jobs in South Carolina
Workforce Analyst analyzes and evaluates workforce metrics to improve human resources capacity planning and maximize labor utilization rates. Utilizes hiring, sourcing, attrition, and productivity metrics to provide actionable insights about the current and future states of a workforce. Being a Workforce Analyst applies predictive models and methods to develop short and long-term forecasts. Produces reports and visualizations that provide easy to understand information required for decision making. Additionally, Workforce Analyst typically requires a bachelor's degree or equivalent. Typically reports to a manager. The Workforce Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Workforce Analyst typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Workforce Analyst jobs
Workforce Management Analyst
- LPL Financial
-
Fort Mill, SC
FULL_TIME
-
Are you a team player? Are you interested in supporting a growing team of sales, operations and service professionals? Do you enjoy a fast-paced work environment? If so, LPL Financial is the place for you!
Excited to learn more? If so, then this could be the role for you!
LPL Financial (Nasdaq: LPLA) was founded on the principle that the firm should work for the advisor, and not the other way around. Today, LPL is a leader* in the markets we serve, supporting more than 18,000 financial advisors, 800 institution-based investment programs and 450 independent RIA firms nationwide. We are steadfast in our commitment to the advisor-centered model and the belief that Americans deserve access to personalized guidance from a financial advisor. At LPL, independence means that advisors have the freedom they deserve to choose the business model, services, and technology resources that allow them to run their perfect practice. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors, so they can take care of their clients.
Job Overview:
The Senior Analyst – Workforce Management will be a team member with the Investor Focused Solutions (IFS) team. Your role will be essential to optimizing the productivity of the IFS team through capacity modeling, scheduling & forecasting to ensure proper phone coverage and staffing, and developing reports to support a growing business. While reporting is a key component of this role, you’ll also have opportunities to create and find compelling ways of communicating key business insights. This role offers an opportunity for growth as the business grows.
Responsibilities:- Organize, manage, and provide data essential to business operations
- Analyze call volume data, identify trends, and proactively initiate corrective and/or preventative action plans to the IFS leadership team
- Responsible for call center reports, highlighting performance on a variety of KPIs at both the skill and agent level
- Generate standard and ad-hoc reports as well as provide real-time queue management
- Act as a liaison between the Investor Focused Solutions team and our Omnichannel technology business partners
- Complete testing & data validation as we continue to evolve our technology
- Track key business metrics, connecting back to business objectives and identifying opportunities/risks
- Manage the technology requests and proper skill set-up when onboarding new hires for IFS team members
- Adjust skill & priority assignments for the team as needed to meet call demands
- Conduct predictive modeling and forecasting to assist leadership team with capacity planning
- Take ownership of assigned analytics scope, working through ambiguity and collaborating cross-functionally to find value-added solutions and drive work to completion
- Report and follow up on technical issues the team experiences
We want strong collaborators seeking to make an impact. We are looking for people who thrive in a growth environment, are critical thinkers, team oriented, pay attention to detail, and are able to execute in a way that encourages creativity and continuous improvement.
Requirements & Skills:- Bachelor's degree
- Strong business reasoning: extracting key insights from data and connecting to big picture
- 2 years experience supporting a business with analytics; financial services knowledge preferred
- No need for advanced programming ability in this specific role, but you’ll need basic SQL to fetch data and basic Python to transform/analyze large datasets
- Organizing data and creating visualizations in Microsoft Excel & Smartsheet
- Basic modeling and forecasting in Microsoft Excel, with opportunity to grow this skill and build more sophisticated forecast models in future
- Crafting reports and presentations in Microsoft PowerPoint
- Clear written and verbal communication, tailoring content appropriately to various levels of management
- Workforce Management experience and familiarity with Nice CX One or similar call center technology is a plus
$68,080-$102,120/year
Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!
Why LPL?
At LPL, we believe that objective financial guidance is a fundamental need for everyone. As the nation’s leading independent broker-dealer, we offer an integrated platform of proprietary technology, brokerage, and investment advisor services. We provide you with a work environment that encourages your creativity and growth, a leadership team that is supportive and responsive, and the opportunity to create a career that has no limits, only amazing potential.
We are one team on one mission. We take care of our advisors, so they can take care of their clients.
Because our company is not too big and not too small, you can seize the opportunity to make a real impact. We are committed to supporting workplace equality, and we embrace the different perspectives and backgrounds of our employees. We also care for our communities, and we encourage our employees to do the same. This creates an environment in which you can do your best work.
Want to hear from our employees on what it’s like to work at LPL? Watch this!
We take social responsibility seriously. Learn more here
Want to see info on our benefits? Learn more here
Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.
Information on Interviews:
LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card. Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at (855) 575-6947. - 8 Days Ago
Business Analyst II (Workforce Management)
- Palmetto GBA
-
Columbia, SC
FULL_TIME
- Summary Why should you join the BlueCross BlueShield of South Carolina family of companies? Other companies come and go, but for more than seven decades we’ve been part of the national landscape, with...
- 6 Days Ago
Workforce Manager
- Capital Vacations
-
Myrtle, SC
FULL_TIME
- The Contact Center Operations Coordinator performs a variety of roles in support of the successful delivery of service and operational excellence. The workforce manager (WFM) will monitor the call que...
- 2 Days Ago
Workforce specialist
- South Carolina Department of Disabilities and Special Needs
-
Columbia, SC
FULL_TIME
- Job Responsibilities About Whitten Regional Center Whitten Regional Center is a residential facility of the South Carolina Department of Disabilities and Special Needs located in Clinton, SC serving r...
- 20 Days Ago
Director of Workforce and Continuing Education
- State of South Carolina
-
Bamberg, SC
INTERN
- Job ResponsibilitiesThe Director of Workforce Development plans, organizes, coordinates, develops, and supervises the activities of the Workforce Development Department, including the Continuing Educa...
- 2 Days Ago
Workforce Specialist I
- State of South Carolina
-
Darlington, SC
FULL_TIME
- About Saleeby CenterSaleeby Center is a residential facility of the South Carolina Department of Disabilities and Special Needs located in Florence, SC serving residents with intellectual and developm...
- 4 Days Ago
Workforce Analyst jobs at Popular Companies
Kronos Functional Analyst (Entry Level)
- Boscov's Department Store, LLC
-
Reading, PA
- Boscov's Kronos Functional Analyst (Entry Level) This is an exciting opportunity for an entry-level professional to begi...
- 6/11/2024 12:00:00 AM
CDAO Senior SOF Strategic Planner (SSP)/ Operations Analyst (OA)
- Global Dimensions, LLC
-
Tampa, FL
- Global Dimensions LLC is seeking a skilled and experienced Strategic Planner (SP)/Operations Analyst (OA) to join our te...
- 6/11/2024 12:00:00 AM
Workforce Analyst
- Automated Health Systems
-
St. Louis, MO
- Automated Health Systems, a dynamic and entrepreneurial healthcare company, is looking to hire a call center leadership ...
- 6/10/2024 12:00:00 AM
Workforce Data Analyst
- Global Channel Management, Inc.
-
Port Washington, NY
- Job Description: Workforce Analyst needs 2+ years of experience in an analytical role (e.g. business or sales analyst) W...
- 6/10/2024 12:00:00 AM
Senior Human Resources Analyst (1244) - Multiple Departments Citywide (C00184)
- City and County of San Francisco
-
San Francisco, CA
- The City and County of San Francisco is looking to bring on board multiple Senior Human Resources Analysts to help depar...
- 6/9/2024 12:00:00 AM
Workforce Analyst
- BGSF
-
Huntersville, NC
- Position: HRIS & Workforce Analysis Specialist Location: Huntersville, NC Summary: We are seeking a highly analytical an...
- 6/8/2024 12:00:00 AM
Command Center Forecaster
- Society Of Workforce Planning Professionals
-
Miami, FL
- Command Center Forecaster United States Assurant A Command Center Forecaster plays a significant role in the success of ...
- 6/8/2024 12:00:00 AM
Dialer & Workforce Analyst
- Stellantis Financial Services
-
Houston, TX
- Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a m...
- 6/7/2024 12:00:00 AM
About South Carolina
South Carolina (/ˌkærəˈlaɪnə/ (listen)) is a state in the Southeastern United States and the easternmost of the Deep South. It is bordered to the north by North Carolina, to the southeast by the Atlantic Ocean, and to the southwest by Georgia across the Savannah River.
South Carolina became the eighth state to ratify the U.S. Constitution on May 23, 1788. South Carolina became the first state to vote in favor of secession from the Union on December 20, 1860. After the American Civil War, it was readmitted into the United States on June 25, 1868.
South Carolina is the 40th most extensive and 23...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Workforce Analyst jobs
$62,377 to $83,567
Most Popular Cities in South Carolina for Workforce Analyst Jobs
What does a Workforce Analyst do?
Workforce Analyst in Davenport, IA
The ability to support workforce planning and analytics needs for both P & C Actuarial and P & C Actuarial and Underwriting Modeling within the Business Office Shared Services unit.
January 12, 2020
Workforce Analyst in Waterloo, IA
Position Purpose The Workforce Analyst is responsible for assisting the leadership team by ensuring Renown and Hometown Health.
January 15, 2020
Workforce Analyst in Allentown, PA
In our last blog on Workforce Management Excellence, we examined WFM software enhancements that benefit the agent.
December 15, 2019